Customer Support (Backoffice)

BLC BACKLOTCARS Inc; Taguig; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Competitive Pay

SSS

PhilHealth

Pag-IBIG

13th month pay

Paid Vacation and Sick Leave

Birthday Leave

HMO (available 2 months from start)

Job summary

OPENLANE in the Philippines seeks a detail-oriented Backoffice Associate in Metro Manila to support vehicle remarketing operations and data integrity.

You will perform quality control on vehicle condition reports, update transport status, and communicate with the U.S. backoffice team to ensure accurate listings. A college degree or equivalent experience, 3-5 years in a similar role, and strong English skills are required.

Qualifications

• College graduate or equivalent work experience.
• 3-5 years of work experience.
• The candidate should have a strong academic record.
• Strong written and verbal English communication skills.
• Experience in a call center or BPO company is preferable, but not a strict requirement.

Responsibilities

• Help with a variety of backoffice tasks.
• Perform quality control on vehicle condition reports before posting them in the auctions.
• Conduct CARFAX Quick Check History, vehicle's actual mileage, trim level, drivetrain, engine, and interior/exterior damages to make sure that it is aligned with what Backlot Cars auction covers to avoid arbitrations.
• Update transport status of vehicles.
• Communicate with the U.S. backoffice team on a regular basis.

Skills

English communication

Backoffice tasks

Education

College graduate or equivalent

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced-and uncomplicated-digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act.

Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation

What We Offer

• Competitive Pay
• SSS
• PhilHealth
• Pag-IBIG
• 13th month pay
• Paid Vacation and Sick Leave
• Birthday Leave
• HMO (available 2 months from start date)
• SSS Maternity and Paternity Leave

Why Join Us?

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful OPENLANE US is an online B2B automobile auction company that allows car dealers in the U.S. to buy and sell cars among each other through an online auction. We are an innovative, technology driven company that is transforming the wholesale automobile business. We are preparing for regional expansion in the U.S.

Responsibilities and Duties

• Help with a variety of backoffice tasks.
• Perform quality control on vehicle condition reports before posting them in the auctions.
• Conduct CARFAX Quick Check History, vehicle's actual mileage, trim level, drivetrain, engine, and interior/exterior damages to make sure that it is aligned with what Backlot Cars auction covers to avoid arbitrations.
• Update transport status of vehicles.
• Communicate with the U.S. backoffice team on a regular basis.

Qualifications

• College graduate or equivalent work experience
• 3-5 years of work experience
• The candidate should have a strong academic record
• Strong written and verbal English communication skills
• Experience in a call center or BPO company is preferable, but not a strict requirement.

OPENLANE is an equal opportunity employer and a drug-free workplace.