Operations Manager

Unison Staffing Solutions; Makati; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work arrangement

Direct access to leadership

Structured onboarding

Job summary

Unison Staffing Solutions is hiring an Operations Manager to lead our Philippines team and own end-to-end operations across multiple businesses. You will report to the UK-based Group Managing Director and drive performance, compliance and growth, with a mix of home-based and Makati office work.

You will build systems, manage payroll and invoicing, and shape how we scale while working with international leadership and clients. A strong owner mindset and English fluency are essential.

Qualifications

• 5+ years of experience in operations, administration or business support, including team leadership.
• Experience working with international clients, managers or teams across time zones.
• Experience with payroll inputs, invoicing and collections.
• Ownership mindset: follow through, communicate clearly and stay calm under pressure.

Responsibilities

• Lead and develop our Philippines team through 1:1s, performance reviews and coaching.
• Approve leave, attendance and payroll inputs and maintain accuracy.
• Set KPIs for every role and run weekly performance reviews.
• Build and maintain SOPs so the business runs smoothly.
• Ensure compliance with local payroll and tax requirements (SSS, PhilHealth, Pag-IBIG, BIR withholding tax, 13th month pay).
• Own client invoicing and collections and prepare monthly management reports.
• Grow our staffing client base by managing the sales pipeline and supporting client meetings.
• Onboard new clients and run account reviews to retain and grow them.
• Support UK operations and keep compliance records up to date.

Skills

Team leadership

Experience with international clients

Ownership mindset

Sales or account management

Clear communication under pressure

Tools

Google Workspace

Spreadsheets

QuickBooks

Xero

CRM

Job description

Ready to run the show, not just support it?

We are hiring an Operations Manager for our group of companies. This is an in-house leadership role with our own team, not a client placement. Our group includes businesses in offshore staffing, home care, digital marketing, real estate and e-commerce, with operations in the Philippines and the UK, and we are growing every quarter.

This is a rare chance to step into a role with real decision-making authority. You will report directly to our UK-based Group Managing Director and own people, compliance, finance and growth across the group. If you love building systems, leading people and seeing your work move the numbers, this role is for you.

Why you'll love this role:

• Real ownership: you make the operational calls, not just recommend them
• Direct access to leadership: work one-on-one with the Group Managing Director
• Full training: a structured 90-day onboarding with the GMD on every part of the business
• Hybrid setup: work from home and our Makati office
• Grow with us: the team is expanding, and you'll shape how it grows
• International exposure: work with UK leadership, clients and teams
• Competitive salary for the right experience

What you'll do:

• Lead and develop our Philippines team through 1:1s, performance reviews and coaching
• Approve leave, attendance and payroll inputs and keep everything on time and accurate
• Set KPIs for every role and run a weekly performance review
• Build and maintain SOPs so the business runs smoothly
• Ensure compliance with SSS, PhilHealth, Pag-IBIG, BIR withholding tax and 13th-month pay
• Own client invoicing and collections and prepare monthly management reports
• Grow our staffing client base by managing the sales pipeline and supporting client meetings
• Onboard new clients and run account reviews to retain and grow them
• Support UK operations and keep compliance records up to date
• Plan headcount, run final interviews and make hiring decisions
• Manage relationships with HR, accounting, banking and software partners
• Use AI tools and smart spreadsheets to automate recurring work

What you bring:

• At least 5 years of experience in operations, administration or business support, including team leadership
• Experience working with international clients, managers or teams (such as UK, US or Australia), including across time zones
• Experience with payroll inputs, invoicing and collections
• A track record of managing staff performance fairly and firmly
• Sales or account management experience, including proposals and client follow-ups
• Working knowledge of Philippine employment compliance (SSS, PhilHealth, Pag-IBIG, BIR, DOLE)
• Strong Google Workspace and spreadsheet skills
• Excellent written and spoken English
• An ownership mindset: you follow through, communicate clearly and stay calm under pressure

Bonus points for:

• Experience in offshore staffing, BPO, recruitment, home care, digital marketing, real estate or e-commerce
• Experience with QuickBooks, Xero or a CRM

Schedule and setup:

• Full-time, Monday to Friday, UK business hours
• Hybrid: work from home and our Makati office, with occasional local travel for meetings
• Stable internet connection and a backup power or internet option required