Operations Head

All About People Consulting; Makati; Sur place; PHP 1 800 000 - 3 200 000; Plein temps

Résumé du poste

All About People Consulting is seeking an Operations Head to oversee the performance of restaurant branches across its brands. The role provides strategic direction, leads the operations team, and drives improvements in service, quality, and efficiency.

The successful candidate will ensure branches adhere to company standards, food safety regulations, and SOPs while driving profitability and customer satisfaction.

Qualifications

• Excellent analytical, problem-solving, decision-making and communication skills.
• Strong leadership and people-management abilities.
• Experience in multi-branch restaurant operations and budgeting.

Responsabilités

• Develop and implement operational strategies aligned with business objectives.
• Oversee day-to-day operations of multiple restaurant branches.
• Monitor KPIs, sales, costs, and profitability across locations.
• Lead Operations Managers, Area Managers, and Branch Managers.
• Ensure SOPs, food safety standards, and quality across all branches.
• Collaborate with Finance, HR, Marketing and Procurement for seamless operations.

Connaissances

Analytical skills

Problem-solving

Decision making

Communication skills

Formation

Bachelor's degree in Business Administration, Hospitality Management, Hotel and Restaurant Management, or related field

Description du poste

Job Summary

The Operations Head is responsible for overseeing the overall operations and performance of the company's restaurant branches across its various food and beverage brands. The role ensures operational excellence, consistent service quality, efficient resource utilization, and achievement of business targets.

The successful candidate will provide strategic direction and leadership to the operations team, drive continuous improvement initiatives, and ensure that all branches consistently adhere to company standards, food safety regulations, and established operating procedures.

Key Responsibilities

1. Strategic Operations Management

• Develop and implement operational strategies, policies, and procedures aligned with the company's business objectives.

• Oversee the overall performance and day-to-day operations of multiple restaurant branches.

• Ensure consistency in operational standards, food quality, customer service, and brand experience across all locations.

• Identify operational gaps and implement improvements to increase efficiency and profitability.

2. Branch Performance and Profitability

• Monitor branch performance through key performance indicators (KPIs), sales reports, operating costs, and profitability.

• Develop strategies to achieve sales targets while controlling operational expenses.

• Oversee cost management, including food costs, labor costs, inventory, and other operating expenses.

• Analyze operational reports and provide recommendations to improve business performance.

3. People Management and Leadership

• Lead, mentor, and develop Operations Managers, Area Managers, Branch Managers, and other operational personnel.

• Establish clear performance expectations and accountability across the operations team.

• Ensure adequate manpower planning, staffing, scheduling, and succession planning.

• Promote a culture of operational excellence, teamwork, and customer-centric service.

4. Customer Experience and Service Excellence

• Ensure consistent delivery of high-quality food and service across all branches.

• Monitor customer feedback, complaints, and service-related concerns.

• Develop and implement initiatives to improve customer satisfaction, retention, and overall dining experience.

• Ensure that all branches maintain the company's brand standards and service protocols.

5. Inventory, Supply Chain, and Cost Control

• Work closely with Procurement, Warehouse, and Supply Chain teams to ensure the availability of quality ingredients and operational supplies.

• Monitor inventory levels, stock movement, wastage, and food cost variances.

• Ensure proper implementation of inventory control procedures and minimize operational losses.

• Collaborate with relevant departments to improve purchasing, storage, and distribution processes.

6. Compliance and Quality Assurance

• Ensure compliance with food safety, sanitation, health, safety, and other applicable government regulations.

• Oversee the implementation of standard operating procedures (SOPs) across all branches.

• Conduct regular operational audits and branch inspections.

• Ensure timely resolution of audit findings and operational compliance issues.

7. Business Development and Expansion

• Collaborate with senior management in planning business growth and expansion initiatives.

• Evaluate operational readiness for new branch openings.

• Ensure proper coordination of manpower, equipment, supplies, and operational requirements for new stores.

• Recommend operational improvements and initiatives to support the company's long-term growth.

8. Cross-Functional Collaboration

• Work closely with Finance, Human Resources, Marketing, Procurement, and other departments to ensure seamless business operations.

• Provide regular operational updates, performance reports, and recommendations to senior management.

• Participate in strategic planning and management meetings.

Job Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Hotel and Restaurant Management, or any related field.

• At least 8–10 years of relevant experience in restaurant or food and beverage operations.

• At least 5 years of experience in a senior leadership or multi-branch operations management capacity.

• Strong background in managing multiple restaurant branches, preferably within a multi-brand or chain restaurant environment.

• Proven experience in managing operational budgets, P&L, food costs, labor costs, and overall branch profitability.

• Strong knowledge of restaurant operations, inventory management, food safety, and quality assurance.

• Demonstrated ability to lead, develop, and manage large operational teams.

• Excellent analytical, problem-solving, decision-making, and communication skills.

• Strong business acumen with a track record of improving operational efficiency and business performance.

• Willing to conduct regular branch visits and be assigned at the company's Head Office in Makati City.