Operations Manager

Tenet Global Business Center, Inc.; Quezon City; On-site; PHP 781,000 - 1,116,000; Full time

Job summary

Tenet Global Business Center, Inc. is seeking an Operations Manager to oversee 5–10 A/R specialists and drive revenue cycle excellence in a healthcare setting. You will design processes, mentor staff, and coordinate training while maintaining client expectations and strong payer relationships.

The role focuses on identifying payment delays, improving cash flow, and delivering high-quality results. You will report to the Director of Client Operations and help build a culture of accountability and

Qualifications

• Minimum 2+ years of management in a healthcare setting.
• Understanding of revenue cycle and payment processes.
• Ability to analyze data and drive financial improvements.

Responsibilities

• Oversee a team of 5–10 A/R staff and ensure timely revenue cycle operations.
• Monitor cash flow and improve collection performance.
• Identify issues and coach staff to resolve payment delays.
• Coordinate training for new hires and ongoing staff development.
• Report trends and opportunities to senior leadership.
• Maintain strong payer relationships and quality standards.
• Foster accountability and a high-performing team culture.
• Ensure adherence to client expectations and internal controls.
• Lead process improvements across accounts receivable workflows.
• Stay expert on clients, payer trends, and account specifics.

Skills

Team leadership

Revenue cycle

Data analysis

Process design

Coaching

Communication

Billing systems

Microsoft Office

Tools

EMR systems

Billing software

Job description

About the role

Reporting to the Director of Client Operations, the Operations Manager is responsible for the direct oversight of 5-10 A/R Specialists. This includes reviewing, designing, and implementing processes surrounding A/R, third payer relationships, collections, and other financial analysis to ensure successful revenue cycle management. Along with mentoring staff, providing coaching, direction, instruction, and guidance, you will be responsible for building team spirit and driving company culture. This role involves coordinating coverage, implementing new ideas, and providing training to new and existing employees.

Key responsibilities

• Manage a team of 5-10 employees who complete accounts receivable functions resulting in revenue generation
• Ensure all revenue cycle operations are well-managed, delivering excellence in quality standards and consistently meeting organizational and client expectations
• Facilitate the identification of issues and solutions by team members related to delays in achieving payment resolution
• Monitor collection processes to determine cash flow improvement opportunities
• Manage the aging of accounts receivable by trending and analyzing A/R, and maintaining thorough communication with payers
• Manage the implementation of key strategies and foster an environment of accountability to create a high performing team
• Communicate trends, issues, resolutions, and opportunities to senior leaders
• Become expert on respective clients, regional payer trends, and overall client specifics
• Conduct routine quality assurance reviews of work completed and initiate coaching measures as needed
• Provide training for newly hired and existing employees to generate consistent team output

About you

• 2+ years of management experience in a healthcare related industry with Ambulatory Surgical Center or Outpatient hospital experience preferred
• Understanding of Revenue Cycle Processes and cause and effect on A/R and cash results
• Ability to analyze data and develop systems to accurately control financial activity within a surgical center setting
• Ability to lead, manage projects and staff to achieve goals
• Understanding of system and business processes, as well as healthcare financial issues
• Required to meet critical deadlines
• Sound judgement and strong skills with respect to interpersonal relations, critical thinking, problem solving and analysis
• Ability to communicate effectively, both verbally and in writing, with internal and external clients
• Proficiency in computer skills necessary to perform job duties and strong knowledge of computerized billing systems
• Intermediate knowledge of Word, Excel, PowerPoint, Access, and Outlook