RCM Lead

Proselect Management Inc; Taguig; On-site; PHP 1,200,000 - 1,500,000; Full time

Job summary

A leading management consulting firm is seeking a Director of Client Operations to oversee client success and operational excellence in the Revenue Cycle Management department. The ideal candidate will have at least 5 years of RCM management experience, with strong leadership and analytical skills. Responsibilities include leading regional initiatives, ensuring compliance, and driving performance improvements to enhance client satisfaction. This role requires excellent communication skills and proficiency in Microsoft Office, especially Excel.

Qualifications

• Minimum 5 years of RCM management experience, preferably in multi-specialty or outpatient settings.
• Strong leadership and management skills to implement strategies.
• In-depth knowledge of revenue cycle and health insurance.

Responsibilities

• Oversee client success and operational excellence in RCM.
• Lead regional initiatives, ensuring quality and compliance.
• Improve revenue performance and KPIs through analysis.

Skills

RCM management experience

Leadership and management

Analytical skills

Project management

Verbal communication

Writing skills

Microsoft Excel

Technological adeptness

Education

Bachelor’s degree

High School Diploma

Job description

Position:Director of Client Operations

Reports To:Regional Director of Client Operations

Position Overview

The Director of Client Operations oversees client success and operational excellence across the Revenue Cycle Management (RCM) department. This role leads a team of Client Operations Managers to maximize service collectability, drive reimbursement strategies, ensure compliance, and maintain high client satisfaction. The Director is responsible for strategic leadership, operational oversight, and fostering a high-performing team culture.

Key Responsibilities

• Lead region-wide RCM initiatives from ideation to execution, including planning, resource allocation, and outcomes tracking.
• Ensure revenue cycle operations meet quality standards and organizational objectives.
• Analyze revenue performance, provide actionable insights, and improve KPIs such as collections, A/R aging, DSO, and quality metrics.
• Oversee accurate and timely billing, payment posting, and collection activities for all surgical center accounts.
• Serve as the primary liaison with facility clients and Regional Managed Care departments.
• Coordinate internal and external audits related to revenue cycle functions.
• Maintain and monitor AR, cash/net revenue, credit balances, and financial goals.
• Drive continuous improvement in revenue cycle operations and implement key strategies through the leadership team.
• Communicate trends, issues, resolutions, and opportunities to clients proactively.
• Develop expertise in client specifics, regional payer trends, and regulatory requirements.
• Ensure compliance with state and federal laws, including Medicare regulations.
• Mentor, train, and empower Client Operations Managers to enhance team performance and client satisfaction.
• Serve as interim revenue cycle leader for centers as needed.
• Perform other duties as assigned.

Requirements

• Minimum 5 years of RCM management experience, preferably in a multi-specialty group, Ambulatory Surgical Center, or outpatient hospital.
• Strong leadership and management skills with the ability to implement organizational strategies.
• In-depth knowledge of revenue cycle processes, health insurance, and government programs.
• Proven analytical skills and ability to develop systems for financial control.
• Excellent written and verbal communication skills.
• Strong project management and operational implementation experience.
• Advanced proficiency in Microsoft Office, including Excel for reports and data analysis.
• Technologically adept, with experience collaborating with IT to automate revenue cycle processes.
• High School Diploma or equivalent (Bachelor’s degree preferred).