Operations Manager

Tenet Healthcare; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Tenet Healthcare Philippines is seeking an Operations Manager to directly oversee 5-10 AR Specialists, design processes around accounts receivable, payer relationships, and collections, and drive revenue cycle performance.

You will mentor staff, deliver coaching, and implement training to ensure KPI achievement, maintain quality standards, and communicate trends to senior leaders.

Qualifications

• 2+ years of management experience in a healthcare-related setting.
• Understanding of Revenue Cycle processes and A/R impact.
• Ability to analyze data and implement financial controls.
• Proven ability to lead projects and staff toward goals.
• Knowledge of healthcare financial issues and systems.
• Strong deadline-oriented and detail-focused.
• Excellent verbal and written communication with clients.
• Proficiency in MS Office and billing systems (Excel, Word, PowerPoint, Access, Outlook).

Responsibilities

• Oversee a team of 5-10 AR Specialists to ensure timely revenue collection.
• Ensure revenue cycle operations meet quality standards and client expectations.
• Identify and resolve delays in payment resolution with payers.
• Monitor cash flow and opportunities to improve collections.
• Trend and communicate AR aging and payer performance to leadership.
• Train staff and provide coaching to maintain high performance.
• Develop and implement AR processes for efficiency and accuracy.
• Provide training for new hires and ongoing process improvements.

Skills

Team Leadership

Healthcare Revenue Cycle

Data Analysis

Communication Skills

Project Management

Mentoring & Coaching

Tools

Excel

Word

PowerPoint

Access

Outlook

Job description

Job Description:

Position Overview

Reporting to the Director of Client Operations, the Operations Manager is responsible for the direct oversight of 5-10 A/R Specialists. This includes but is not limited to reviewing, designing, and implementing processes surrounding A/R, third payer relationships, collections, and other financial analysis to ensure successful revenue cycle management. Along with mentoring staff, providing coaching, direction, instruction, guidance, you will be responsible to build team spirit and drive the company culture. This role is responsible for coordinating coverage, implementing new ideas and providing training to new employees or process training for existing employees.

Responsibilities

• Manages a team of 5-10 employees who complete the accounts receivable functions resulting in revenue generation.
• Continuously ensures all revenue cycle operations are well-managed, delivering excellence in quality standards, consistently meeting the organizations and client expectations.
• Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
• Monitors collection processes to determine cash flow improvement opportunities.
• Manages the aging of accounts receivable by trending and analyzing the A/R, and thorough communication with payers.
• Manage the implementation of key strategies; fostering an environment of accountability to create a high performing team.
• Successfully communicates trends, issues, resolutions, and opportunities to senior leaders.
• Must become expert on respective clients, regional payer trends and overall client specifics.
• Maintains thorough understanding of health insurance and government programs, when necessary.
• Assist assigned staff in establishing daily/weekly workflows to accomplish KPIs.
• Manage assignments across entire team to meet employee productivity and collection efforts across all client facilities.
• Conduct routine quality assurance reviews of work completed; initiate coaching measures as needed.
• Evaluate the audit findings, creating and establishing baselines and expectations to measure improvements.
• Leverage audit findings to identify training needs for system education, industry updates and changes in collections processes and protocols.
• Provide training for newly hired and existing employees to generate consistent team output.

Requirements

• 2+ years of management experience in a healthcare related industry with Ambulatory Surgical Center or Outpatient hospital experience preferred.
• Understanding of Revenue Cycle Processes, cause and effect on A/R and cash results.
• Ability to analyze data and develop systems to accurately control financial activity within a surgical center setting.
• Ability to lead, manage projects and staff to achieve goals.
• Understanding of system and business processes, as well as healthcare financial issues.
• Required to meet critical deadlines.
• Desire to motivate, inspire positive outcomes and deliver excellent results.
• Sound judgement and strong skills with respect to interpersonal relations, critical thinking, problem solving and analysis.
• The ability to communicate effectively, both verbally and in writing, with internal and external clients.
• Work independently to identify and resolve complex client problems.
• Be able to multi-task and handle competing priorities while meeting or exceeding deadlines.
• Must be proficient in computer skills necessary to perform job duties and must have strong knowledge of computerized billing systems. Intermediate knowledge of Word, Excel, PowerPoint, Access, and Outlook.
• Must possess positive attitude to enhance a cooperative and energetic work environment.