Operations Leader - Scale & Systems for Global BPO

Outsourcey; Taguig; Vor Ort; PHP 1.800.000 - 3.000.000; Vollzeit

Benefits dieser Stelle

Competitive salary

HR function shaping

Career growth opportunities

Leadership team

Zusammenfassung

Outsourcey is seeking a COO-level operations leader to drive scalable processes for its rapidly growing Philippine-based BPO partners. You will oversee daily operations, implement systems, and act as a trusted consultant to clients, guiding growth and efficiency across client agencies.

Join a team of industry veterans scaling BPO operations, shaping HR functions, and mentoring cross-functional teams to achieve strategic KPIs and sustained performance.

Qualifikationen

• 5.5+ years in a COO or similar leader role within an agency.
• Proven ability to build scalable systems and processes.
• Strong leadership and mentoring abilities.
• Data-driven problem solving to remove bottlenecks.
• Experience with CRM tools like GoHighLevel.
• Excellent communication with senior stakeholders.

Aufgaben

• Oversee daily operations and scalable processes across client agencies.
• Lead internal system implementation and tool optimization.
• Consult with clients to streamline operations and drive growth.
• Collaborate with cross-functional teams to push strategic initiatives.
• Develop and execute operational plans aligned with KPIs.
• Monitor performance metrics to ensure targets are met.

Kenntnisse

Agency leadership

Operations

Team leadership

Problem solving

CRM software

Communication

Tools

GoHighLevel

CRM systems

Jobbeschreibung

Outsourcey is seeking a COO-level operations leader to drive scalable processes for its rapidly growing Philippine-based BPO partners. You will oversee daily operations, implement systems, and act as a trusted consultant to clients, guiding growth and efficiency across client agencies.

Join a team of industry veterans scaling BPO operations, shaping HR functions, and mentoring cross-functional teams to achieve strategic KPIs and sustained performance.