Senior Operations & Growth Leader, Philippines

SuccessLink Outsourcing; Pasig; On-site; PHP 3,600,000 - 7,200,000; Full time

Job summary

SuccessLink Outsourcing is seeking a senior leader to own Philippine Operations today and grow into a broader business executive as the company expands. The role requires a strong foundation in BPO, outsourcing, shared services or related operations, with the potential and attitude to carry a larger part of the business.

You will work with the CEO and COO, help manage client relationships, solution design, partnerships, and new service development, while building scalable operating systems and

Qualifications

• Senior leadership experience in BPO, outsourcing, or shared services.
• Experience in service delivery and technology-enabled operations.
• Ability to scale operations and manage KPIs.

Responsibilities

• Lead Philippine Operations, service delivery, managers, KPIs, quality and major client escalations.
• Build scalable operating systems and develop strong Operations leaders.
• Work with senior Sales leadership on complex opportunities, solution design, feasibility, pricing logic, and implementation.
• Translate client problems into practical people, process and technology solutions.
• Lead or coordinate white-label, technology and development partnerships and help create new managed-service offerings.
• Understand account economics and participate in proposals, renewals, expansion and strategic client decisions.
• Collaborate across HR, Finance, Accounting, Legal/Compliance and Corporate Services.
• Make sound independent decisions, knowing when CEO or COO involvement is truly required.
• Progressively assume broader responsibility for the Philippine business as capability and results are demonstrated.

Skills

BPO leadership

Operations management

Strategic thinking

Client relationship management

Commercial acumen

People development

Job description

SuccessLink Outsourcing is seeking a senior leader to own Philippine Operations today and grow into a broader business executive as the company expands. The role requires a strong foundation in BPO, outsourcing, shared services or related operations, with the potential and attitude to carry a larger part of the business.

You will work with the CEO and COO, help manage client relationships, solution design, partnerships, and new service development, while building scalable operating systems and