Operations Leader: Drive Performance & Team Growth in BPO

Private Advertiser; Cebu City; On-site; PHP 900,000 - 1,100,000; Full time

Job summary

Private Advertiser in Cebu is seeking an Operations Leader to guide high-impact BPO teams, shape performance, and elevate customer experience. You will drive end-to-end operations, coach frontline leaders, and collaborate with clients to align objectives with execution.

The role requires building a strong culture of accountability, rapid problem-solving, and continuous improvement within a dynamic, growth-focused environment.

Qualifications

• Leadership experience in a fast-paced operation.
• Proven track record in coaching and developing agents.
• Experience driving performance in metrics-driven settings.
• Strong communication and stakeholder management abilities.
• Proactive mindset with focus on continuous improvement.

Responsibilities

• Lead end-to-end team operations including onboarding, coaching, and retention.
• Drive performance by aligning execution with client objectives.
• Ensure compliance with internal standards and regulatory requirements.
• Provide real-time coaching on the floor and remove roadblocks.
• Analyze performance metrics and deliver actionable insights.
• Foster accountability, engagement, and continuous improvement.
• Cascade updates and priorities across all levels.
• Model collaboration, ownership, and an inclusive work environment.

Skills

Leadership

Performance management

Coaching

Stakeholder management

People development

Continuous improvement

Job description

Private Advertiser in Cebu is seeking an Operations Leader to guide high-impact BPO teams, shape performance, and elevate customer experience. You will drive end-to-end operations, coach frontline leaders, and collaborate with clients to align objectives with execution.

The role requires building a strong culture of accountability, rapid problem-solving, and continuous improvement within a dynamic, growth-focused environment.