Operations Leader — Scale Tech, Support & Back Office

CC3 Solutions; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonuses

PH-based benefits via Multiplier

Exposure to U.S. telecom and tech

Job summary

CC3 Solutions, based in Taguig, Philippines, is seeking an experienced Operations Manager to oversee multiple departments including technology, finance, back-office, and customer support. The role focuses on operational excellence, process improvement, and strong team leadership to scale the organization.

The ideal candidate will drive efficiency, establish SOPs, manage CRM platforms, and ensure data security and compliant practices while coordinating with internal and external stakeholders to

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Information Technology, Finance, or a related field.
• Minimum 5 years of leadership experience managing operations, business processes, or multiple departments.
• Proven experience overseeing cross-functional teams in a fast-paced business environment.
• Strong understanding of operational management, process improvement, and KPI tracking.
• Experience managing technology platforms, CRM systems, and business software.
• Excellent analytical, organizational, and problem-solving skills.
• Strong leadership and team development capabilities.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel and reporting tools.
• Ability to manage multiple priorities while maintaining attention to detail.

Responsibilities

• Lead and manage daily business operations across multiple departments.
• Develop and implement operational strategies that support company objectives and growth initiatives.
• Establish and monitor KPIs, service levels, productivity metrics, and departmental goals.
• Drive continuous improvement initiatives to increase efficiency, quality, and profitability.
• Create and maintain standard operating procedures (SOPs) across departments.
• Oversee the company's technology infrastructure, systems, software, and vendor relationships.
• Coordinate with internal teams and external providers to ensure system uptime, security, and performance.
• Evaluate and implement technology solutions that improve productivity and customer experience.
• Manage CRM platforms, communication tools, reporting systems, and operational software.
• Ensure proper data security, compliance, and technology best practices.

Skills

Leadership

KPI tracking

Analytical skills

Communication

Project management

Education

Bachelor's degree in Business Administration or related

Tools

Zoho CRM

Excel

Reporting tools

Job description

CC3 Solutions, based in Taguig, Philippines, is seeking an experienced Operations Manager to oversee multiple departments including technology, finance, back-office, and customer support. The role focuses on operational excellence, process improvement, and strong team leadership to scale the organization.

The ideal candidate will drive efficiency, establish SOPs, manage CRM platforms, and ensure data security and compliant practices while coordinating with internal and external stakeholders to