Operations Leader — Financial Crime & KYC Compliance

Concentrix; Quezon City; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Concentrix is seeking an Operations Manager - Financial Crime Compliance to lead a team of investigators and analysts responsible for AML, KYC, sanctions screening, and transaction monitoring. The role blends people leadership with regulatory compliance and client service.

You will drive quality, oversee investigations, and ensure audits and regulatory reviews are addressed, while coaching leaders to foster a culture of accuracy and continuous improvement.

Qualifications

• 6-9 years of experience in AML, Financial Crime, KYC, Compliance Operations, or related functions.
• At least 3 years of people leadership experience.
• CAMS certification or equivalent is an advantage.
• Must be amenable to working onsite at UP Ayala Technohub, Quezon City.

Responsibilities

• Oversee a team of investigators and analysts responsible for AML, KYC, sanctions screening, and transaction monitoring activities.
• Reviewing and approving investigation outcomes and case decisions; ensuring regulatory filings meet quality standards.
• Manage quality metrics, productivity, SLAs, and operational performance.
• Develop and coach leaders and analysts to build a strong compliance culture focused on accuracy, accountability, and continuous improvement.

Skills

KYC/CDD/EDD

AML investigations

Sanctions screening

Regulatory compliance

Stakeholder management

Decision making

Written communication

CAMS certification

Job description

Concentrix is seeking an Operations Manager - Financial Crime Compliance to lead a team of investigators and analysts responsible for AML, KYC, sanctions screening, and transaction monitoring. The role blends people leadership with regulatory compliance and client service.

You will drive quality, oversee investigations, and ensure audits and regulatory reviews are addressed, while coaching leaders to foster a culture of accuracy and continuous improvement.