KYC Team Lead Manager
PwC
Get more replies from employers
Send a job-specific resume in minutes.
Job summary
PwC Philippines is hiring a Team Leader to oversee day-to-day KYC or Transaction Monitoring delivery within the FIRE specialty. The role coordinates analysts and QC staff to meet service levels and risk standards, while driving performance improvement and workforce management.
The successful candidate will lead delivery, coaching, and escalation, ensuring high-quality outputs. Strong leadership and AML knowledge are essential for success in a fast-paced, regulated environment.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business, Economics or a related field.
- Typically 5+ years of experience in financial crime operations, KYC, Transaction Monitoring, or AML.
- At least 2 years of experience leading or supervising teams in delivery/operations.
- Strong knowledge of KYC or Transaction Monitoring processes and regulatory expectations.
Responsibilities
- Lead and manage day-to-day delivery of assigned KYC or TM workloads.
- Allocate cases, manage priorities, and balance team capacity against delivery targets.
- Monitor productivity, quality outcomes, and adherence to turnaround times.
- Identify delivery risks, bottlenecks, or capacity gaps and elevate proactively.
- Provide ongoing coaching, guidance, and performance feedback to analysts and QC staff.
- Conduct regular check-ins, huddles, and performance discussions.
- Support onboarding and ramp-up of new team members.
- Foster accountability, engagement, and a high-performance team culture.
- Reinforce compliance and ensure audit readiness through documentation and processes.
- Act as first-line escalation point for delivery issues and operational risks.
- Provide status updates and insights to Operations Managers.
Skills
Education
Job description
Fraud, Investigations & Regulatory Enforcement (FIRE)
The Team Leader is responsible for the day-to-day leadership, performance management, and delivery execution of assigned KYC or Transaction Monitoring teams. This role ensures analysts and quality control staff operate efficiently, consistently, and in line with agreed service levels, quality benchmarks, and risk standards.
The Team Leader acts as the primary point of coordination between delivery teams and operations leadership, focusing on workforce management, issue resolution, and continuous performance improvement.
- Lead and manage day-to-day delivery of assigned KYC or TM workloads
- Allocate cases, manage priorities, and balance team capacity against delivery targets
- Monitor productivity, quality outcomes, and adherence to turnaround times
- Identify delivery risks, bottlenecks, or capacity gaps and upscale proactively
- Provide ongoing coaching, guidance, and performance feedback to analysts and QC staff
- Conduct regular check-ins, huddles, and performance discussions
- Support onboarding and ramp-up of new team members
- Foster accountability, engagement, and a high-performance team culture
Advisory
Not Applicable
Fraud, Investigations & Regulatory Enforcement (FIRE)
Manager
The Team Leader is responsible for the day-to-day leadership, performance management, and delivery execution of assigned KYC or Transaction Monitoring teams. This role ensures analysts and quality control staff operate efficiently, consistently, and in line with agreed service levels, quality benchmarks, and risk standards.
The Team Leader acts as the primary point of coordination between delivery teams and operations leadership, focusing on workforce management, issue resolution, and continuous performance improvement.
- Lead and manage day-to-day delivery of assigned KYC or TM workloads
- Allocate cases, manage priorities, and balance team capacity against delivery targets
- Monitor productivity, quality outcomes, and adherence to turnaround times
- Identify delivery risks, bottlenecks, or capacity gaps and elevate proactively
- Provide ongoing coaching, guidance, and performance feedback to analysts and QC staff
- Conduct regular check-ins, huddles, and performance discussions
- Support onboarding and ramp-up of new team members
- Foster accountability, engagement, and a high-performance team culture
- Reinforce compliance with policies, procedures, and regulatory expectations
- Support quality remediation efforts and reinforce learnings from QC feedback
- Ensure accurate documentation, system usage, and audit readiness
- Act as first-line escalation point for delivery issues and operational risks
- Provide status updates, metrics, and insights to Operations Managers
- Support implementation of process updates, changes in scope, or client requirements
- Bachelor’s degree or college graduate in Accounting, Finance, Business, Economics, or a related field
- Typically 5+ years of experience in financial crime operations, KYC, Transaction Monitoring, or related AML functions
- At least 2 years of experience leading or supervising teams in a delivery or operations environment
- Strong working knowledge of either KYC or Transaction Monitoring processes and regulatory expectations
- Experience working in high-volume, regulated, or managed services environments
- Strong analytical and problem-solving skills with the ability to make sound judgment calls
- Strong written and verbal communication skills
- CAMS, ICA, or other AML-related certifications
- People management, leadership, or supervisory training
- Lean Six Sigma (Yellow/Green Belt), Agile, or project management training
- PMP or equivalent (advantage, not required)
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Anti-Bribery, Anti-Money Laundering Compliance, Business Ethics, Coaching and Feedback, Code of Ethics, Communication, Compliance and Governance, Compliance and Standards, Compliance Auditing, Compliance Frameworks, Compliance Program Implementation, Compliance Reporting, Compliance Review, Compliance Risk Assessment, Compliance Training, Controls Compliance, Creativity, Cybersecurity Risk Management, Data Analysis and Interpretation, Data Protection Management (DPM), Disability Support {+ 35 more}
(If blank, desired languages not specified)
Not Specified
No
Yes
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
