KYC Team Lead Manager

PwC; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

PwC Philippines is hiring a Team Leader to oversee day-to-day KYC or Transaction Monitoring delivery within the FIRE specialty. The role coordinates analysts and QC staff to meet service levels and risk standards, while driving performance improvement and workforce management.

The successful candidate will lead delivery, coaching, and escalation, ensuring high-quality outputs. Strong leadership and AML knowledge are essential for success in a fast-paced, regulated environment.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, Economics or a related field.
• Typically 5+ years of experience in financial crime operations, KYC, Transaction Monitoring, or AML.
• At least 2 years of experience leading or supervising teams in delivery/operations.
• Strong knowledge of KYC or Transaction Monitoring processes and regulatory expectations.

Responsibilities

• Lead and manage day-to-day delivery of assigned KYC or TM workloads.
• Allocate cases, manage priorities, and balance team capacity against delivery targets.
• Monitor productivity, quality outcomes, and adherence to turnaround times.
• Identify delivery risks, bottlenecks, or capacity gaps and elevate proactively.
• Provide ongoing coaching, guidance, and performance feedback to analysts and QC staff.
• Conduct regular check-ins, huddles, and performance discussions.
• Support onboarding and ramp-up of new team members.
• Foster accountability, engagement, and a high-performance team culture.
• Reinforce compliance and ensure audit readiness through documentation and processes.
• Act as first-line escalation point for delivery issues and operational risks.
• Provide status updates and insights to Operations Managers.

Skills

Team Leadership

Financial Crime

AML Knowledge

Regulatory Knowledge

Analytical Skills

Communication Skills

Education

Bachelor’s degree in Accounting, Finance, Business, Economics

Job description

Specialism

Fraud, Investigations & Regulatory Enforcement (FIRE)

Job Description & Summary

The Team Leader is responsible for the day-to-day leadership, performance management, and delivery execution of assigned KYC or Transaction Monitoring teams. This role ensures analysts and quality control staff operate efficiently, consistently, and in line with agreed service levels, quality benchmarks, and risk standards.

The Team Leader acts as the primary point of coordination between delivery teams and operations leadership, focusing on workforce management, issue resolution, and continuous performance improvement.

Delivery & Execution Management

• Lead and manage day-to-day delivery of assigned KYC or TM workloads
• Allocate cases, manage priorities, and balance team capacity against delivery targets
• Monitor productivity, quality outcomes, and adherence to turnaround times
• Identify delivery risks, bottlenecks, or capacity gaps and upscale proactively
• Provide ongoing coaching, guidance, and performance feedback to analysts and QC staff
• Conduct regular check-ins, huddles, and performance discussions
• Support onboarding and ramp-up of new team members
• Foster accountability, engagement, and a high-performance team culture

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Fraud, Investigations & Regulatory Enforcement (FIRE)

Management Level

Manager

Job Description & Summary

The Team Leader is responsible for the day-to-day leadership, performance management, and delivery execution of assigned KYC or Transaction Monitoring teams. This role ensures analysts and quality control staff operate efficiently, consistently, and in line with agreed service levels, quality benchmarks, and risk standards.

The Team Leader acts as the primary point of coordination between delivery teams and operations leadership, focusing on workforce management, issue resolution, and continuous performance improvement.

Delivery & Execution Management

• Lead and manage day-to-day delivery of assigned KYC or TM workloads
• Allocate cases, manage priorities, and balance team capacity against delivery targets
• Monitor productivity, quality outcomes, and adherence to turnaround times
• Identify delivery risks, bottlenecks, or capacity gaps and elevate proactively

People Leadership

• Provide ongoing coaching, guidance, and performance feedback to analysts and QC staff
• Conduct regular check-ins, huddles, and performance discussions
• Support onboarding and ramp-up of new team members
• Foster accountability, engagement, and a high-performance team culture

Quality & Risk Oversight

• Reinforce compliance with policies, procedures, and regulatory expectations
• Support quality remediation efforts and reinforce learnings from QC feedback
• Ensure accurate documentation, system usage, and audit readiness

Stakeholder & Operations Support

• Act as first-line escalation point for delivery issues and operational risks
• Provide status updates, metrics, and insights to Operations Managers
• Support implementation of process updates, changes in scope, or client requirements
  

Required Qualifications & Experience

• Bachelor’s degree or college graduate in Accounting, Finance, Business, Economics, or a related field
• Typically 5+ years of experience in financial crime operations, KYC, Transaction Monitoring, or related AML functions
• At least 2 years of experience leading or supervising teams in a delivery or operations environment
• Strong working knowledge of either KYC or Transaction Monitoring processes and regulatory expectations
• Experience working in high-volume, regulated, or managed services environments
• Strong analytical and problem-solving skills with the ability to make sound judgment calls
• Strong written and verbal communication skills

Certifications & Training (Advantage)

• CAMS, ICA, or other AML-related certifications
• People management, leadership, or supervisory training
• Lean Six Sigma (Yellow/Green Belt), Agile, or project management training
• PMP or equivalent (advantage, not required)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Anti-Bribery, Anti-Money Laundering Compliance, Business Ethics, Coaching and Feedback, Code of Ethics, Communication, Compliance and Governance, Compliance and Standards, Compliance Auditing, Compliance Frameworks, Compliance Program Implementation, Compliance Reporting, Compliance Review, Compliance Risk Assessment, Compliance Training, Controls Compliance, Creativity, Cybersecurity Risk Management, Data Analysis and Interpretation, Data Protection Management (DPM), Disability Support {+ 35 more}

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date