Senior Operations Manager - Financial Crime Compliance

Concentrix; Quezon City; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Concentrix seeks a Senior Operations Manager - Financial Crime Compliance to lead AML, KYC, sanctions, and related programs across multiple workstreams in a high-impact role. You will guide operational excellence, strengthen controls, and align processes with evolving regulatory requirements while coordinating with regulators, auditors, and executive leadership from our Manila operations.

The role emphasizes building strong teams, managing complex investigations, and driving performance across

Qualifications

• 10–12 years of experience in Financial Crime, AML, KYC, Compliance Operations, Risk, or related fields
• At least 5 years of experience managing managers, multiple teams, or large-scale compliance operations
• Deep expertise in AML, sanctions, customer risk management, and financial crime prevention
• Experience working with regulators, auditors, compliance stakeholders, and executive leadership
• Experience supporting multi-jurisdictional or global compliance operations
• Strong understanding of monitoring systems, detection logic, investigation processes, and risk frameworks
• Exceptional stakeholder management, leadership, and communication skills
• CAMS, Advanced CAMS, or equivalent certification preferred
• Must be amenable to working onsite at UP Ayala Technohub, Quezon City

Responsibilities

• Oversee multiple workstreams across AML investigations, KYC, CDD, EDD, sanctions screening, and SAR/STR reporting
• Review and provide oversight on high-risk investigations, complex escalations, and regulatory reporting activities
• Drive operational performance, quality, capacity planning, and service delivery across teams
• Own the regulatory and risk landscape and translate standards into operational processes
• Monitor evolving regulatory requirements and ensure controls remain aligned with obligations
• Lead regulatory examinations, audits, client reviews, and remediation initiatives
• Strengthen controls and governance by partnering withCompliance, Technology, and Data teams
• Develop risk-based controls, escalation frameworks, and governance standards
• Lead and coach Operations Managers and Team Leaders, build high-performing teams
• Foster accountability, collaboration, and risk awareness across the organization

Skills

Financial crime compliance

AML & KYC

Leadership

Regulatory interaction

Stakeholder management

Monitoring systems

Risk management

Communication skills

Job description

We're seeking a Senior Operations Manager - Financial Crime Compliance to lead critical AML, KYC, sanctions, and financial crime programs across multiple workstreams. In this role, you will drive operational excellence, strengthen control frameworks, oversee regulatory readiness, and help shape the organization's approach to financial crime risk management

Responsibilities

• Oversee multiple workstreams across:


• AML Investigations


• KYC, CDD, and EDD


• Sanctions Screening


• SAR/STR Reporting


• Review and provide oversight on high-risk investigations, complex escalations, and regulatory reporting activities.


• Drive operational performance, quality, capacity planning, and service delivery across multiple teams.


• Own the Regulatory and Risk Landscape


• Translate global regulatory standards and financial crime requirements into effective operational processes.


• Monitor evolving regulatory requirements and ensure controls remain aligned with compliance obligations.


• Lead regulatory examinations, audits, client reviews, and remediation initiatives.


• Strengthen Controls and Governance


• Partner with Compliance, Technology, and Data teams to enhance monitoring systems and detection capabilities.


• Analyze trends, false-positive rates, coverage gaps, and monitoring effectiveness to drive continuous improvement.


• Develop and implement risk-based controls, escalation frameworks, and operational governance standards.


• Inspire and Develop Leaders


• Lead and coach Operations Managers and Team Leaders.


• Build high-performing teams while supporting succession planning and future growth initiatives.


• Foster a culture of accountability, collaboration, and risk awareness.

Qualifications

• 10-12 years of experience in Financial Crime, AML, KYC, Compliance Operations, Risk, or related fields


• At least 5 years of experience managing managers, multiple teams, or large-scale compliance operations


• Deep expertise in AML, sanctions, customer risk management, and financial crime prevention


• Experience working with regulators, auditors, compliance stakeholders, and executive leadership


• Experience supporting multi-jurisdictional or global compliance operations


• Strong understanding of monitoring systems, detection logic, investigation processes, and risk frameworks


• Exceptional stakeholder management, leadership, and communication skills


• CAMS, Advanced CAMS, or equivalent certification preferred


• Must be amenable to working onsite at UP Ayala Technohub, Quezon City

Why Join Us?

• Lead an enterprise-level Financial Crime Compliance function


• Partner directly with regulators, clients, and executive leaders


• Influence risk management strategy and operational governance


• Work across multiple markets and compliance frameworks


• Drive meaningful impact in protecting customers and the organization from financial crime


• Enjoy opportunities for continued growth and leadership development