Senior Financial Crime Operations Leader

Concentrix; Quezon City; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Concentrix seeks a Senior Operations Manager - Financial Crime Compliance to lead AML, KYC, sanctions, and related programs across multiple workstreams in a high-impact role. You will guide operational excellence, strengthen controls, and align processes with evolving regulatory requirements while coordinating with regulators, auditors, and executive leadership from our Manila operations.

The role emphasizes building strong teams, managing complex investigations, and driving performance across

Qualifications

• 10–12 years of experience in Financial Crime, AML, KYC, Compliance Operations, Risk, or related fields
• At least 5 years of experience managing managers, multiple teams, or large-scale compliance operations
• Deep expertise in AML, sanctions, customer risk management, and financial crime prevention
• Experience working with regulators, auditors, compliance stakeholders, and executive leadership
• Experience supporting multi-jurisdictional or global compliance operations
• Strong understanding of monitoring systems, detection logic, investigation processes, and risk frameworks
• Exceptional stakeholder management, leadership, and communication skills
• CAMS, Advanced CAMS, or equivalent certification preferred
• Must be amenable to working onsite at UP Ayala Technohub, Quezon City

Responsibilities

• Oversee multiple workstreams across AML investigations, KYC, CDD, EDD, sanctions screening, and SAR/STR reporting
• Review and provide oversight on high-risk investigations, complex escalations, and regulatory reporting activities
• Drive operational performance, quality, capacity planning, and service delivery across teams
• Own the regulatory and risk landscape and translate standards into operational processes
• Monitor evolving regulatory requirements and ensure controls remain aligned with obligations
• Lead regulatory examinations, audits, client reviews, and remediation initiatives
• Strengthen controls and governance by partnering withCompliance, Technology, and Data teams
• Develop risk-based controls, escalation frameworks, and governance standards
• Lead and coach Operations Managers and Team Leaders, build high-performing teams
• Foster accountability, collaboration, and risk awareness across the organization

Skills

Financial crime compliance

AML & KYC

Leadership

Regulatory interaction

Stakeholder management

Monitoring systems

Risk management

Communication skills

Job description

Concentrix seeks a Senior Operations Manager - Financial Crime Compliance to lead AML, KYC, sanctions, and related programs across multiple workstreams in a high-impact role. You will guide operational excellence, strengthen controls, and align processes with evolving regulatory requirements while coordinating with regulators, auditors, and executive leadership from our Manila operations.

The role emphasizes building strong teams, managing complex investigations, and driving performance across