Financial Compliance Associate Manager

Accenture; Taguig; On-site; PHP 1,000,000 - 1,200,000; Full time

Job summary

Accenture is seeking an experienced Compliance Team Lead in the Philippines to mentor a team of analysts and drive CDD/EDD reviews in line with regulatory standards. You will manage performance metrics, coach staff, and coordinate with Quality and Training to close gaps.

The role emphasizes leadership, risk management, and strong analytical skills to deliver compliant, efficient operations in a financial services context.

Qualifications

• Bachelor's degree in a business- or finance-related field is required.
• 5-8 years of experience in Financial Compliance, AML/KYC/CDD/EDD or related functions.
• Minimum 5 years in supervisory or people management roles.
• Strong knowledge of regulatory compliance, sanctions screening, risk management and financial crime principles.
• Experience leading teams and managing KPIs for productivity, quality and service levels.

Responsibilities

• Lead, mentor, and develop a team of compliance analysts to hit quality, productivity and service targets.
• Oversee CDD and EDD reviews ensuring policy/regulation compliance.
• Review and approve complex or high-risk cases needing escalation.
• Monitor team performance: service levels, quality, productivity, adherence metrics.
• Conduct coaching, performance reviews, and development discussions.
• Allocate workloads and manage team capacity to meet demand.
• Partner with Quality, Training, and Compliance to address gaps and improvements.
• Escalate risks with recommendations and action plans to leadership.
• Support business reviews with performance insights and root-cause analysis.
• Drive continuous improvements for efficiency, quality and compliance.
• Assist onboarding and training of new team members.

Skills

Leadership

People mgmt

Regulatory knowledge

AML/KYC

CDD/EDD

Financial crime compliance

Risk management

KPIs management

Analytical thinking

Stakeholder mgmt

Coaching

Communication

Education

Bachelor's degree in Business/Finance/Accounting/Economics/Law

CAMS

CFCS

ICA

Job description

Key Responsibilities

• Lead, mentor, and develop a team of compliance analysts to achieve quality, productivity, and service delivery targets.

• Oversee customer due diligence (CDD) and enhanced due diligence (EDD) reviews, ensuring compliance with internal policies and regulatory requirements.

• Review and approve complex or high-risk cases requiring management escalation.

• Monitor and manage team performance, including service levels, quality standards, productivity, and adherence metrics.

• Conduct regular coaching sessions, performance reviews, and development discussions to foster employee growth and engagement.

• Allocate workloads effectively and manage team capacity to meet operational demands.

• Partner with Quality, Training, and Compliance teams to identify improvement opportunities and address performance gaps.

• Escalate operational and compliance risks, providing recommendations and action plans to leadership.

• Support business reviews by delivering performance insights, trend analysis, and root cause assessments.

• Drive continuous improvement initiatives to enhance efficiency, quality, and regulatory compliance.

• Support onboarding and training of new team members to ensure successful integration and performance readiness.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Economics, Law, or a related field.

• 5-8 years of experience in Financial Compliance, AML, KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Financial Crime Compliance, or related functions.

• Minimum 5 years of supervisory or people management experience.

• Strong knowledge of regulatory compliance, customer due diligence, sanctions screening, financial crime prevention, and risk management principles.

• Proven experience leading teams and managing operational KPIs, including productivity, quality, service levels, and compliance metrics.

• Experience handling complex, high-risk, or escalated compliance reviews is preferred.

• Strong analytical, problem-solving, decision-making, and stakeholder management skills.

• Excellent communication, coaching, and leadership abilities.

• Experience within banking, financial services, fintech, shared services, or compliance operations environments is highly preferred.

• Professional certifications such as CAMS, CFCS, ICA, or equivalent are advantageous but not required.