Operations Manager - Financial Crime Compliance

Concentrix; Quezon City; Vor Ort; PHP 1.800.000 - 2.400.000; Vollzeit

Zusammenfassung

Concentrix is seeking an Operations Manager - Financial Crime Compliance to lead a team of investigators and analysts responsible for AML, KYC, sanctions screening, and transaction monitoring. The role blends people leadership with regulatory compliance and client service.

You will drive quality, oversee investigations, and ensure audits and regulatory reviews are addressed, while coaching leaders to foster a culture of accuracy and continuous improvement.

Qualifikationen

• 6-9 years of experience in AML, Financial Crime, KYC, Compliance Operations, or related functions.
• At least 3 years of people leadership experience.
• CAMS certification or equivalent is an advantage.
• Must be amenable to working onsite at UP Ayala Technohub, Quezon City.

Aufgaben

• Oversee a team of investigators and analysts responsible for AML, KYC, sanctions screening, and transaction monitoring activities.
• Reviewing and approving investigation outcomes and case decisions; ensuring regulatory filings meet quality standards.
• Manage quality metrics, productivity, SLAs, and operational performance.
• Develop and coach leaders and analysts to build a strong compliance culture focused on accuracy, accountability, and continuous improvement.

Kenntnisse

KYC/CDD/EDD

AML investigations

Sanctions screening

Regulatory compliance

Stakeholder management

Decision making

Written communication

CAMS certification

Jobbeschreibung

We're looking for an Operations Manager - Financial Crime Compliance to oversee a team of investigators and analysts responsible for AML, KYC, sanctions screening, and transaction monitoring activities. This is an excellent opportunity for someone who enjoys balancing people leadership, regulatory compliance, operational excellence, and client service delivery.

Responsibilities:

• KYC, CDD, and EDD reviews
• Transaction monitoring and alert investigations
• Sanctions screening and escalations

Drive quality and compliance by:

• Reviewing and approving investigation outcomes and case decisions
• Ensuring regulatory filings and documentation meet quality standards
• Managing quality metrics, productivity, SLAs, and operational performance

Support business and regulatory requirements by:

• Applying AML, sanctions, and financial crime compliance frameworks
• Managing risk escalations and complex investigations
• Supporting audits, regulatory reviews, and client governance activities
• Develop and coach leaders and analysts to build a strong compliance culture focused on accuracy, accountability, and continuous improvement.

Qualifications:

• 6-9 years of experience in AML, Financial Crime, KYC, Compliance Operations, or related functions
• At least 3 years of people leadership experience
• CAMS certification or equivalent is an advantage
• Must be amenable to working onsite at UP Ayala Technohub, Quezon City

Required Skills:

• Strong knowledge of:
• KYC/CDD/EDD
• AML investigations
• Sanctions screening
• Regulatory compliance frameworks
• Experience managing operational metrics, quality, and client deliverables
• Excellent stakeholder management, decision‑making, and written communication skills
• Preferred Skills - CAMS certification or equivalent is an advantage

Why Join Us?

• Lead a critical financial crime compliance function
• Work with senior stakeholders and global teams
• Gain exposure to multi‑country compliance operations
• Continuous learning, certification support, and career progression opportunities
• Clear pathway toward senior leadership roles