Operations Lead: KPI & Process Excellence

Canon Business Service Centre Philippines; Taguig; On-site; PHP 480,000 - 840,000; Full time

Job summary

Canon Business Service Centre Philippines is seeking an Operations Supervisor to oversee the day-to-day productivity of the Canon Asia Order Management group for CSG and CHK. You will be the reference for customer processes and updates for Inside Sales, Sales & ME Billing, Sales Admin, Service billing and Contract Management Team.

The role emphasizes ensuring processes and policies are followed, optimizing employee schedules, achieving KPIs, coaching leaders, and coordinating resource planning

Qualifications

• Minimum 5 years experience in operations management or equivalent
• Bachelor’s degree or equivalent required
• Strong systems and process knowledge
• Excellent analytical skills, proficient in Excel/Sheets
• Self-directed, highly motivated, organized with strong communication skills
• High accuracy and strong work ethic
• Excellent time management and prioritisation
• Ability to work independently and in a team

Responsibilities

• Oversee daily operations ensuring team delivers exceptional service in line with contractual obligations
• Ensure all processes, procedures and company policies are implemented and adhered to
• Plan and manage employee schedules to meet customer KPIs
• Meet KPIs and SLAs across all teams
• Coach and develop leadership team; conduct performance reviews and provide career development
• Coordinate facility resources and workflow planning; allocate hardware/software
• Analyze production, profitability, and resource reports and recommend efficiencies

Skills

Operations management

Team leadership

Analytical skills

Excel/Google Sheets

Interpersonal skills

Time management

Communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Google Sheets

Job description

Canon Business Service Centre Philippines is seeking an Operations Supervisor to oversee the day-to-day productivity of the Canon Asia Order Management group for CSG and CHK. You will be the reference for customer processes and updates for Inside Sales, Sales & ME Billing, Sales Admin, Service billing and Contract Management Team.

The role emphasizes ensuring processes and policies are followed, optimizing employee schedules, achieving KPIs, coaching leaders, and coordinating resource planning