Operations Leader, BPO & Process Improvement

Canon Business Service Centre Philippines; Taguig; Presencial; PHP 900 000 - 1 500 000; Tempo integral

Resumo da oferta

Canon Business Service Centre Philippines in Manila seeks a seasoned Operations Manager to lead client operations and drive service quality. The role oversees performance metrics, drives improvement initiatives, and coaches direct reports to achieve high standards of delivery.

You will collaborate with cross-functional teams to optimize tools, reporting, and training frameworks, while upholding company policies and KPIs in a fast-paced BPO environment.

Qualificações

• Minimum 7 years in an operations management role within a BPO setting.
• Proven ability to coach, develop action plans, maximize performance and provide feedback.
• Strong ability to analyze and improve work processes and set actionable goals.
• Ability to work under pressure while maintaining professionalism and meeting deadlines.
• Excellent written and verbal communication with internal and external stakeholders.

Responsabilidades

• Promote development of direct reports through continuous training.
• Ensure work is allocated and executed per policies and business requirements.
• Manage and review operational reports and metrics for accuracy and effectiveness.
• Drive process improvement initiatives and integrate automation solutions.
• Promote kaizen initiatives within the business and organization.
• Standardize internal audit processes to ensure data integrity and efficiency.
• Build and maintain strong relationships with clients and stakeholders.

Conhecimentos

Coaching

Process improvement

Stakeholder comms

Analytical thinking

Project prioritization

Flexibility

Descrição da oferta de emprego

Canon Business Service Centre Philippines in Manila seeks a seasoned Operations Manager to lead client operations and drive service quality. The role oversees performance metrics, drives improvement initiatives, and coaches direct reports to achieve high standards of delivery.

You will collaborate with cross-functional teams to optimize tools, reporting, and training frameworks, while upholding company policies and KPIs in a fast-paced BPO environment.