Operations Leader: Process Improvement & People Growth

Canon Australia; Taguig; Presencial; PHP 1 200 000 - 1 800 000; Tempo integral

Resumo da oferta

Canon Australia in the Philippines seeks an experienced Operations Manager to lead a team in a BPO environment. The role focuses on coaching, performance feedback, and driving improvements across processes and reporting systems.

You will build strong client and stakeholder relationships, ensure policy-aligned work, and guide Kaizen initiatives while maintaining data integrity and SLA compliance.

Qualificações

• Minimum of 7 years of proven success in an operations management role in a BPO-setting.
• Ability to coach, develop action plans, maximize performance and provide effective feedback.
• Strong capability in analyzing and improving work processes with actionable plans.
• Work well under pressure with a professional demeanor and follow-through.
• Excellent interpersonal and communication skills for stakeholders.
• Strong analytical and strategic-thinking abilities.
• Proven ability to organize and prioritize projects in a fast-paced environment.

Responsabilidades

• Promote development of direct reports through continuous training.
• Ensure work is allocated and executed per policies and business requirements.
• Manage and review operational reports to ensure accuracy and effectiveness.
• Drive process improvement initiatives by identifying risks and automation.
• Promote kaizen initiatives within the business and organization.
• Standardize internal audit processes and measurements for data integrity.
• Build and maintain relationships with clients and stakeholders.
• Lead quality management systems to meet SLAs, KPIs, and contracts.
• Provide leadership and guidance to direct reports with coaching.
• Conduct regular one-on-one meetings for performance and development.
• Collaborate with cross-functional teams to improve tools and training.
• Attend business reviews with clients and share insights.
• Create a positive work environment via employee engagement and issue resolution.

Conhecimentos

Coaching & development

Process improvement

Stakeholder management

Analytical thinking

Communication skills

Deadline-driven

Descrição da oferta de emprego

Canon Australia in the Philippines seeks an experienced Operations Manager to lead a team in a BPO environment. The role focuses on coaching, performance feedback, and driving improvements across processes and reporting systems.

You will build strong client and stakeholder relationships, ensure policy-aligned work, and guide Kaizen initiatives while maintaining data integrity and SLA compliance.