Order Management Coordinator

Canon Business Services ANZ; Taguig; On-site; PHP 446,000 - 670,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking a detail-oriented professional to own the end-to-end Order Management Process in a robust BPO environment. You will ensure quotes are complete, monitor delivery lead-times against SLAs, and handle credit clearance escalations for lease arrangements.

The role emphasizes data integrity, coordination with Contract Management, and timely reconciliations. Excellent communication and organizational skills are essential for success in this on-site

Qualifications

• Specialist knowledge: product and solutions knowledge to understand implications for order process.
• Previous industry experience: Sales and customer-centric, accurate data entry and strong analytical skills.

Responsibilities

• Own the end-to-end Order Management Process and ensure contract details are accurate before booking orders.
• Monitor order-to-delivery lead-time per customer SLAs to ensure timely invoicing.
• Escalate orders pending credit clearance for internal and external lease.
• Monitor and clean up incomplete orders and manage loan/trial machine deliveries/collections.
• Handle return process and manage External Lease orders through activation for prompt payment.
• Process Movement Requests for collections and maintain install base records.
• Coordinate with Contract Management on complex orders and administer month-end procedures.
• Support ad hoc customer service tasks and attend review meetings to audit queries.

Skills

Product knowledge

Data accuracy

Analytical skills

Education

Bachelor's degree (business-related)

Job description

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingour clients’ key challenges. With a commitment to delivering the best service management experiencepossible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable,scalable, and cost effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup’s success.

Essential Duties

Operational

• Own the end-to-end Order Management Process
  • Check and ensure quote is complete, accurate and in accordance with the paperwork signed by the customer, including contract details, prior to creation and booking order
  • Monitor the order to delivery lead-time in accordance with the customer contract SLAs to ensure timely invoicing
  • Escalate orders that are pending credit clearance for internal and external lease
  • Monitor and clean up incomplete orders
  • Manage the loan/trial machine deliveries and collections from the customer’s site
  • Handle return process
  • Manage External Lease orders through to activation to ensure orders are activated and Canon receives prompt payment by lease partner
• Process Movement Requests for customer collections using correct process and ensuring install base records are updated.
• Checking the clean order requirements and working with external and internal customers to cleanse data or obtain additional information.
• Contract Administration
  • Liaise with Contract Management on the creation of complex orders
  • Liaise on transport SLA results and resolving any customer transport claims
  • Administer month end procedures such as customer query accruals, support sheet accruals and retro accruals.
  • Responsibility for account maintenance such as pricing schemes to ensure correct reporting.

Adhoc and Customer Service

• Attend customer review meetings to audit queries and recommend enhancements to services provided.
• Use reports for order status tracking and resolve any related issues.

Essential

Qualifications

• Specialist Knowledge: product and solutions knowledge to understand implications for order process
• Previous Industry Experience: Sales and customer centric, accurate data entry and strong analytical skills.
• Bachelor’s Degree holder in any business-related discipline

Personal qualities

• Highly customer focused and delivery oriented
• Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations
• Excellent organisation and planning skills
• Attention to detail and quality conscious
• Able to interpret, manipulate & use different forms of complex data

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self towork, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on thenature of your employment with Canon Group and the country where you work.

All applicants must be eligibleto work in the country they are applying to at the time of application.