End-to-End Order Management Specialist

Canon Business Services ANZ; Taguig; On-site; PHP 446,000 - 670,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking a detail-oriented professional to own the end-to-end Order Management Process in a robust BPO environment. You will ensure quotes are complete, monitor delivery lead-times against SLAs, and handle credit clearance escalations for lease arrangements.

The role emphasizes data integrity, coordination with Contract Management, and timely reconciliations. Excellent communication and organizational skills are essential for success in this on-site

Qualifications

• Specialist knowledge: product and solutions knowledge to understand implications for order process.
• Previous industry experience: Sales and customer-centric, accurate data entry and strong analytical skills.

Responsibilities

• Own the end-to-end Order Management Process and ensure contract details are accurate before booking orders.
• Monitor order-to-delivery lead-time per customer SLAs to ensure timely invoicing.
• Escalate orders pending credit clearance for internal and external lease.
• Monitor and clean up incomplete orders and manage loan/trial machine deliveries/collections.
• Handle return process and manage External Lease orders through activation for prompt payment.
• Process Movement Requests for collections and maintain install base records.
• Coordinate with Contract Management on complex orders and administer month-end procedures.
• Support ad hoc customer service tasks and attend review meetings to audit queries.

Skills

Product knowledge

Data accuracy

Analytical skills

Education

Bachelor's degree (business-related)

Job description

Canon Business Services Centre Philippines is seeking a detail-oriented professional to own the end-to-end Order Management Process in a robust BPO environment. You will ensure quotes are complete, monitor delivery lead-times against SLAs, and handle credit clearance escalations for lease arrangements.

The role emphasizes data integrity, coordination with Contract Management, and timely reconciliations. Excellent communication and organizational skills are essential for success in this on-site