Operations Supervisor: Lead, Process & KPI Excellence

Canon Business Process Services Philippines Inc.; Pateros; On-site; PHP 600,000 - 900,000; Full time

Job summary

Canon Business Process Services Philippines Inc. is seeking an Operations Supervisor to oversee the day-to-day productivity of the Asia Order Management group, including Inside Sales, Billing and Contract Management teams.

The role emphasizes ensuring adherence to processes, achieving KPI/SLA targets, coaching leadership, and data-driven optimization of schedules, resources, and performance. Based in the Philippines, the position is on-site with focus on service excellence.

Qualifications

• Bachelor’s degree or equivalent required.
• 5+ years in operations management and people leadership.
• Strong systems/process knowledge and Excel/Sheets skills.
• Proactive problem solving and data-driven decision making.

Responsibilities

• Supervise the daily operations, ensure teams have tools and knowledge to deliver service.
• Ensure all processes, procedures, and policies are followed.
• Plan employee schedules and meet customer KPI requirements.
• Meet KPI’s and SLA’s for all teams
• Improve customer and employee satisfaction.
• Coach and develop the leadership team.
• Set employee goals, conduct performance reviews and provide development.
• Coordinate resource planning and allocate hardware/software.
• Review reports and advise senior leadership on efficiency improvements.

Skills

Operations management

Team leadership

Analytical skills

Process improvement

Education

Bachelor's degree or equivalent

Tools

Excel

Google Sheets

Job description

Canon Business Process Services Philippines Inc. is seeking an Operations Supervisor to oversee the day-to-day productivity of the Asia Order Management group, including Inside Sales, Billing and Contract Management teams.

The role emphasizes ensuring adherence to processes, achieving KPI/SLA targets, coaching leadership, and data-driven optimization of schedules, resources, and performance. Based in the Philippines, the position is on-site with focus on service excellence.