Operations Lead: End-to-End Gifting E‑Commerce

Blue Aurora Solutions, Inc.; Mandaluyong; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Flowerstore Group in the Philippines is seeking an Operations Manager to lead the end-to-end operations for FlowerStore and Potico, overseeing production, fulfillment, logistics, inventory, customer service, and performance metrics.

You will drive capacity planning for peak gifting seasons, optimize costs and service levels, and collaborate with Commercial, Procurement, Marketing, Tech, and Finance to align operations with growth targets.

Qualifications

• Bachelor's degree in Operations, Supply Chain, Engineering, or related field.
• Proven experience running e-commerce/retail/logistics operations at scale.
• Strong track record of improving service levels and cost efficiency via data and processes.
• Excellent analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication across levels.
• Hands-on, builder mentality in a changing environment.
• Strong ethics, compliance mindset, and ownership.

Responsibilities

• Own end-to-end operations: production, fulfillment, logistics, inventory, and customer service.
• Set and deliver operational KPIs (on-time delivery, order accuracy, cost per order, NPS, CSAT).
• Manage production to meet quality standards and volume, incl. perishables/made-to-order.
• Plan capacity for peak seasons to maintain service levels during spikes.
• Oversee fulfillment and logistics end-to-end; manage 3PLs, couriers, suppliers.
• Work with Commercial and Procurement to optimize inventory (availability, freshness, working capital).
• Lead customer service to maintain high satisfaction and quick issue resolution.
• Continuously analyze and improve processes to boost efficiency and reduce costs.
• Manage budgets and forecast with Finance on unit economics.
• Coach and develop operations team; build bench strength and accountability.
• Coordinate with Commercial, Marketing, Tech, and Finance to align with demand and targets.

Skills

End-to-end operations leadership

Analytics and data-driven decision‑mak

Cost efficiency improvements

Communication and stakeholder mgmt

Hands-on, builder mentality

Ethics and ownership

Education

Bachelor's degree in Operations, Supply Chain, Engineering, or related

Job description

Flowerstore Group in the Philippines is seeking an Operations Manager to lead the end-to-end operations for FlowerStore and Potico, overseeing production, fulfillment, logistics, inventory, customer service, and performance metrics.

You will drive capacity planning for peak gifting seasons, optimize costs and service levels, and collaborate with Commercial, Procurement, Marketing, Tech, and Finance to align operations with growth targets.