Operations Excellence Manager

Blue Aurora Solutions, Inc.; Mandaluyong; On-site; PHP 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Growth opportunities

Training programs

Mentorship by leadership

Dynamic culture

Job summary

FlowerStore Group in the Philippines is seeking an Operations Excellence Manager to lead strategic initiatives and boost cross-functional performance across the organization. You will design and execute projects, streamline processes, and partner with department heads to align initiatives with growth goals.

The ideal candidate has 5+ years in business operations or consulting, strong analytical and leadership skills, and proven ability to drive efficiency in e-commerce or fast-growth

Qualifications

• Bachelor's degree in Business Administration or related field.
• 5+ years in business operations, strategy, or consulting with leadership experience.
• Proven track record leading cross-functional projects and driving improvements.
• Strong analytical and strategic thinking with data-driven insights.
• Excellent project management, organizational, and prioritization skills.
• Strong leadership and stakeholder management across all levels.
• Exceptional communication and presentation skills for senior leadership.
• Proficient in Microsoft Excel.
• Experience in e-commerce, retail, tech, or high-growth startups preferred.

Responsibilities

• Lead end-to-end planning, preparation, and execution of major campaigns across departments.
• Develop timelines, plans, and roadmaps; coordinate deliverables across teams.
• Create strategic frameworks, metrics, and governance for visibility and alignment.
• Identify and implement cost optimization while maintaining efficiency.
• Drive continuous process improvements to simplify workflows and remove bottlenecks.
• Oversee cross-functional initiatives to support growth and scalability.
• Collaborate with department heads to identify opportunities for automation.
• Conduct post-campaign reviews and document lessons learned for future initiatives.
• Build relationships with stakeholders to ensure alignment and effective execution.
• Mentor and develop the Business Operations team to foster collaboration and accountability.

Skills

Cross-functional leadership

Analytical thinking

Project management

Leadership

Stakeholder management

Strategic thinking

Communication

Problem solving

Education

Bachelor's degree in Business Administration or related

Tools

Microsoft Excel

Job description

We are the Philippines' #1 Online Gift Store, on a mission to make gifting thoughtful, affordable, and convenient across Southeast Asia. Backed by international investors, we are a dynamic and fast-growing e-commerce team looking for passionate individuals to join our journey.

We are looking for a Operations Excellence Manager to lead strategic business initiatives and drive operational excellence across the organization. This role is responsible for developing and executing cross-functional projects, improving business processes, identifying operational efficiencies, and partnering with department leaders to align initiatives with the company's long-term goals and growth strategy.

The ideal candidate has experience in business operations, strategy, project management, management consulting, or process improvement, with strong analytical, leadership, and problem-solving skills. They are passionate about optimizing business performance, leading organizational change, and collaborating across teams to implement scalable solutions that enhance operational efficiency and support sustainable business growth.

Responsibilities:

• Manage the end-to-end planning, preparation, and execution of major campaigns, ensuring operational readiness across all departments.
• Develop integrated campaign timelines, project plans, and execution roadmaps while coordinating deliverables across departments and other key stakeholders.
• Develop and implement strategic frameworks, performance metrics, and governance processes to improve visibility, accountability, and cross-functional alignment.
• Identify, evaluate, and implement cost optimization initiatives while maintaining operational efficiency and business performance.
• Drive continuous process improvement by simplifying workflows, eliminating operational bottlenecks, and standardizing best practices across departments.
• Lead strategic business projects and operational initiatives that support organizational growth, scalability, and continuous improvement.
• Oversee the planning, execution, and successful delivery of cross-functional initiatives and special projects that improve organizational performance and support business objectives.
• Collaborate with department heads to identify opportunities for operational excellence, process automation, and scalable business solutions.
• Conduct post-campaign reviews by analyzing performance, documenting lessons learned, and implementing improvements for future initiatives.
• Build strong relationships with internal stakeholders to ensure alignment, effective communication, and successful execution of strategic initiatives.
• Mentor and develop Business Operations team members, fostering a culture of collaboration, accountability, and continuous improvement.
• Perform other duties and responsibilities as assigned by management.

Qualifications:

• Bachelor's degree in Business Administration, Management, Industrial Engineering, Economics, Finance, or a related field.
• At least 5 years of experience in business operations, strategy, management consulting, project management, or a similar role, with at least 2 years in a leadership or managerial position.
• Proven experience leading cross-functional projects and driving organizational or operational improvements.
• Strong analytical and strategic thinking skills, with the ability to translate data into actionable business insights.
• Excellent project management, organizational, and prioritization skills, with the ability to manage multiple initiatives simultaneously.
• Strong leadership and stakeholder management skills, with the ability to influence decision-making across all levels of the organization.
• Exceptional communication and presentation skills, with the ability to effectively engage senior leadership and cross-functional teams.
• Proficient in Microsoft Excel
• Results-oriented, proactive, adaptable, and capable of thriving in a fast-paced, high-growth environment.
• Experience in e-commerce, retail, technology, or a high-growth startup environment is highly preferred.

About FlowerStore Group

Flowerstore Group, with operations in the Philippines, Vietnam, Thailand, and Singapore is the biggest gifting e-commerce company in Southeast Asia. Founded in 2018 in the Philippines, FlowerStore has provided thousands of customers with a wide range of products across many different categories, from flower bouquets to personalized products, cakes, gourmet products, plush toys, preserved flowers, plants, and other gift ideas.

What We Offer

• Join a Growth Mission: Be part of a team making a real difference in the gifting industry.
• Fuel Your Potential: Experience continuous learning through comprehensive training and collaborative knowledge sharing.
• Learn from the Best: Gain direct guidance and communication with Flowerstore Group’s leadership team.
• Young & Dynamic Culture: Collaborate with a talented and energetic team