Operations Lead (Dessert Café Chain - 5 Branches)

Private Advertiser; Quezon City; On-site; PHP 446,000 - 625,000; Full time

Job summary

Private Advertiser seeks a Food & Beverage Operations Team Lead to oversee daily operations across Metro Manila stores with occasional office visits. You will manage staffing, coaching, and ensuring high service standards while upholding company procedures.

This role requires strong leadership and multitasking in a fast-paced dessert café environment, with travel across multiple locations and fieldwork on rotation.

Qualifications

• Bachelor’s degree in Business, Hospitality, Food & Beverage Management, or related field is preferred.
• Experience in food service, café, restaurant, retail, or hospitality operations.
• Supervisory or team leadership experience is an advantage.
• Strong leadership, communication, and problem-solving skills.
• Willing to do fieldwork and rotate across multiple store locations.
• Proficient in Microsoft Office and mobile communication tools.
• Must have own laptop or smartphone with mobile data access.

Responsibilities

• Supervise daily operations of assigned store branches.
• Ensure proper staffing, scheduling, and smooth shift transitions.
• Train, coach, and monitor store crew performance.
• Handle attendance concerns and disciplinary matters.
• Promote professionalism, accountability, and teamwork.
• Ensure stores deliver excellent customer experience.
• Monitor service quality, order accuracy, cleanliness, and staff conduct.
• Resolve customer concerns professionally and promptly.
• Respond to online inquiries and delivery platform concerns when needed.
• Monitor inventory usage and minimize wastage.
• Assist in store ordering and stock replenishment.
• Conduct inventory checks and maintain proper documentation.
• Coordinate with operations and support teams regarding shortages or urgent requests.
• Support implementation of promotions and sales initiatives.
• Coach teams on upselling and customer engagement.
• Monitor sales performance and report unusual trends.
• Provide operational insights and recommendations for store improvement.
• Ensure compliance with company standards and procedures.
• Maintain cleanliness, food safety, and workplace safety standards.
• Conduct routine store checks and assist during audits.
• Ensure proper completion of logs and compliance documentation.
• Lead by example through professionalism and accountability.
• Support continuous improvement and operational efficiency across stores.

Skills

Leadership

Team supervision

Customer service

Problem solving

Communication

Fieldwork

Multitasking

Education

Bachelor’s degree in Business, Hospitality, Food & Beverage Management, or related field

Tools

MS Office

Mobile communication tools

Job description

Food & Beverage Operations Team Lead

Location: Rotating assignment across Metro Manila stores with occasional office visits
Employment Type: Full-Time, Probationary

About the Company

A fast-growing Asian dessert café chain specializing in Taiwanese-inspired desserts is expanding its operations across Metro Manila. Known for its customizable dessert bowls, fresh ingredients, and modern take on traditional Asian sweets, the company continues to build a strong presence in major malls and commercial districts.

We are looking for a hands-on and highly organized Team Lead to support daily store operations, drive service excellence, and help maintain operational consistency across multiple branches.

Job Summary

The Team Lead is responsible for overseeing the day-to-day operations of assigned stores, ensuring smooth execution of operational standards, excellent customer service, proper staff management, and compliance with company procedures. This role requires strong leadership, problem-solving, and multitasking skills in a fast-paced food and beverage environment.

Key Responsibilities

Store Operations & Team Supervision

• Supervise daily operations of assigned store branches

• Ensure proper staffing, scheduling, and smooth shift transitions

• Train, coach, and monitor store crew performance

• Handle attendance concerns and minor disciplinary matters

• Promote professionalism, accountability, and teamwork

Customer Service & Brand Standards

• Ensure stores consistently deliver excellent customer experience

• Monitor service quality, order accuracy, cleanliness, and staff conduct

• Resolve customer concerns professionally and promptly

• Respond to online inquiries and delivery platform concerns when needed

Inventory & Supply Monitoring

• Monitor inventory usage and minimize wastage

• Assist in store ordering and stock replenishment

• Conduct inventory checks and maintain proper documentation

• Coordinate with operations and support teams regarding shortages or urgent requests

Sales & Performance Support

• Support implementation of promotions and sales initiatives

• Coach teams on upselling and customer engagement

• Monitor sales performance and report unusual trends

• Provide operational insights and recommendations for store improvement

SOP Compliance & Store Audits

• Ensure compliance with company operational standards and procedures

• Maintain cleanliness, food safety, and workplace safety standards

• Conduct routine store checks and assist during audits

• Ensure proper completion of logs, reports, and compliance documentation

Leadership & Communication

• Serve as liaison between store teams and management

• Communicate operational updates and company directives clearly

• Lead by example through professionalism and accountability

• Support continuous improvement and operational efficiency across stores

Qualifications

• Bachelor’s degree in Business, Hospitality, Food & Beverage Management, or related field preferred

• Experience in food service, café, restaurant, retail, or hospitality operations

• Supervisory or team leadership experience is an advantage

• Strong leadership, communication, and problem-solving skills

• Willing to do fieldwork and rotate across multiple store locations

• Proficient in Microsoft Office and mobile communication tools

• Must have own laptop or smartphone with mobile data access

Preferred Background

• Experience in dessert cafés, milk tea, quick-service restaurants, or food retail operations is highly preferred

• Familiarity with mall-based operations and multi-branch coordination is an advantage