Team Leader - Service Crew

LRVI; Mandaluyong; On-site; PHP 360,000 - 480,000; Full time

Job summary

LRVI at SM Megamall (SMG) is seeking a Team Leader for full-time, onsite duties. You will supervise daily operations, guide a team, manage shift schedules, and ensure adherence to store standards in a fast-paced environment.

The role emphasizes customer service, cash handling, POS, inventory oversight, training, and reporting to management, with a focus on maintaining cleanliness, quality, and a positive customer experience.

Qualifications

• Amenable to on-site work
• Available for full-time including weekends/holidays
• Experience in tea/beverage/dessert shop preferred but not required
• Strong leadership and communication skills
• Organized and detail-oriented
• Cash handling and POS experience
• Customer-first mindset

Responsibilities

• Team Supervision and Leadership: Oversee daily operations and guide team members.
• Standards and Quality Assurance: Ensure brand standards for product quality, cleanliness, customer service, and machine maintenance.
• Cash Handling Oversight: Supervise cash handling and end-of-day reconciliation.
• Inventory and Supplies Management: Monitor stock levels and coordinate replenishment.
• Training and Development: Train new hires and provide on-spot coaching.
• Customer Experience Oversight: Address feedback professionally and maintain exceptional service.
• Maintenance Oversight: Supervise cleaning and maintenance of machines and store.
• Reporting and Coordination: Submit sales/inventory reports and liaise with management.

Skills

Team Leadership

Customer Service

Communication

Cash Handling

POS Operation

Job description

Job description

Location: SM Megamall (SMG)

Employment Type:Full-Time

Qualifications & Experience – Team Leader

• Must be amenable to work onsite
• Must be available to work full-time, including weekends and holidays, depending on store schedule.
• With previous experience in a tea shop, beverage shop, coffee shop, or dessert shop is preferred but not required.
• Strong leadership skills with the ability to motivate and manage a team in a fast-paced environment.
• Excellent communication and interpersonal skills to ensure effective collaboration and positive customer interactions.
• Must be organized, detail-oriented, and capable of overseeing multiple store functions.
• Can handle basic cash handling and POS system operations.
• Willingness to learn, adapt quickly, and uphold company standards in cleanliness, quality, and customer service.
• A proactive problem-solver with a customer-first mindset.
  

Tasks & Responsibilities

1. Team Supervision and Leadership

   • Oversee daily operations and ensure all team members perform their tasks according to company standards.
   • Provide guidance, support, and motivation to team members to maintain high morale and productivity.
   • Manage shift schedules and delegate responsibilities effectively.

2. Standards and Quality Assurance

   • Conduct routine checks to ensure compliance with brand standards in product quality, store cleanliness, customer service, and machine maintenance.
   • Monitor order preparation and presentation to ensure consistency and adherence to company guidelines.

3. Cash Handling Oversight

   • Supervise cashiering activities, ensure accurate end-of-day cash reconciliation, and address any discrepancies.
   • Support team members with POS-related concerns and ensure adherence to proper cash handling procedures.

4. Inventory and Supplies Management

   • Monitor stock levels daily and coordinate timely replenishment of supplies.
   • Ensure that inventory checks are completed regularly and accurately by the team.

5. Training and Development

   • Train new hires on company protocols, tasks, and customer service expectations.
   • Provide on-the-spot coaching and performance feedback to improve team efficiency and service quality.

6. Customer Experience Oversight

   • Address customer feedback or concerns professionally and promptly.
   • Ensure an exceptional customer experience is delivered consistently by the entire team.

7. Maintenance Oversight

   • Supervise cleaning and maintenance routines for machines and the store.
   • Report technical issues or equipment malfunctions promptly to management.

8. Reporting and Coordination

   • Monitor and submit reports on sales, inventory, and team performance to management.
   • Act as the main point of contact between store-level operations and the management team.