Cafe Manager

Sketch Books Inc.; Philippines; On-site; PHP 500,000 - 900,000; Full time

Job summary

Sketch Books Inc. in the Philippines seeks a competent Café Operations Manager to oversee daily operations across all branches, ensure top service, quality, and profitability.

You will lead teams, enforce SOPs, manage inventory, schedules, and coordination with mall admin and departments, while maintaining a positive, professional work environment.

Qualifications

• Graduate degree or diploma in Hospitality Management, Culinary Arts, Business or related field preferred.
• At least 3–5 years of supervisory/managerial experience in café/restaurant/F&B operations.
• Strong knowledge of café operations, customer service, food safety, and inventory control.
• Excellent leadership and people-management skills.
• Strong communication and problem-solving skills.
• Organized, detail-oriented, and accountable.
• Able to work under pressure in a fast-paced environment.
• Willing to work weekends, holidays, and shifting schedules.
• MS Office, POS and basic reporting skills required.

Responsibilities

• Oversee daily café operations of all branches, including opening and closing procedures.
• Ensure excellent and consistent customer service at all times.
• Lead the team in maintaining premium service standards and professional behavior.
• Monitor product quality, presentation, portioning, and consistency.
• Ensure recipes, SOPs, food safety, sanitation, and quality standards are strictly followed.
• Monitor inventory, wastage, stock levels, and proper product storage.
• Ensure accurate cash handling, POS transactions, sales reports, and daily documentation.
• Review sales performance and identify opportunities to improve sales and profitability.
• Prepare and manage staff schedule based on operational requirements.
• Manage staff attendance, performance, discipline and development.
• Conduct regular coaching for team members.
• Address customer concerns and resolve operational issues promptly and professionally.
• Coordinate with mall admin, commissary, procurement, HR, accounting, PMD, and operations team as needed.
• Ensure the café is clean, organized, well-maintained, and ready for service.
• Lead by example and create a positive, professional, and accountable work environment.

Skills

Leadership

Customer service

Inventory control

Food safety

People management

MS Office

POS proficiency

Education

Hospitality/Business degree

Tools

MS Office

POS systems

Reporting tools

Job description

RESPONSIBILITIES:

• Oversee daily café operations of all branches, including opening and closing procedures.

• Ensure excellent and consistent customer service at all times.

• Lead the team in maintaining premium service standards and professional behavior.

• Monitor product quality, presentation, portioning, and consistency.

• Ensure recipes, SOPs, food safety, sanitation, and quality standards are strictly followed.

• Monitor inventory, wastage, stock levels, and proper product storage.

• Ensure accurate cash handling, POS transactions, sales reports, and daily documentation.

• Review sales performance and identify opportunities to improve sales and profitability.

• Prepare and mange staff schedule based on operational requirements.

• Manage staff attendance, performance, discipline and development.

• Conduct regular coaching for team members.

• Address customer concerns and resolve operational issues promptly and professionally.

• Coordinate with the mall admin, commissary, procurement, HR, accounting, PMD, and operations team as needed.

• Ensure the café is clean, organized, well-maintained, and ready for service.

• Lead by example and create a positive, professional, and accountable work environment.

QUALIFICATIONS:

• Graduate of Hospitality Management, Culinary Arts, Business Management, or related field preferred.

• At least 3-5 years of experience in café, restaurant, or F&B operations, with supervisory/managerial experience.

• Strong knowledge of café operations, customer service, food safety, and inventory control.

• Excellent leadership and people-management skills.

• Strong communication and problem-solving skills.

• Organized, detail-oriented, and highly accountable.

• Able to make sound decisions and exercise good judgement.

• Able to work under pressure in a fast-paced environment.

• Willing to work weekends, holidays, and shifting schedules.

• MS Office, POS, and basic reporting skills required.

• Barista experience is an advantage.

• Physically and mentally fit.

• Willing and able to conduct regular store visits across all branches (Makati and Sta. Rosa).

Job Type: Full-time