Platform Operations & Governance Manager

Bank of the Philippine Islands (BPI); Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Platform Operations professional to monitor performance, coordinate issue resolution, and support governance activities to ensure reliable operations and regulatory compliance.

The role requires 2+ years in platform operations with knowledge of governance and service management, preferably within financial/fintech environments. Strong analytical and stakeholder coordination skills are essential.

Qualifications

• Bachelor's degree in business-related course required.
• Minimum 2 years of work experience in platform operations, governance and service management.
• Background in financial services and fintech industry preferred for platform/product management.

Responsibilities

• Manage assigned platform solutions and ensure operations meet SLAs and governance standards.
• Investigate incidents, coordinate resolution, analyze impact, and update stakeholders.
• Execute governance activities including access management, audits, risk assessments and regulatory compliance.
• Monitor platform health, trends, and customer feedback to drive improvements.
• Coordinate with business and tech stakeholders to ensure timely issue resolution and successful enhancements.

Skills

Analytical skills

Stakeholder coordination

Incident management

Governance knowledge

Education

Bachelor's degree in business-related course

Job description

Bank of the Philippine Islands (BPI) is seeking a Platform Operations professional to monitor performance, coordinate issue resolution, and support governance activities to ensure reliable operations and regulatory compliance.

The role requires 2+ years in platform operations with knowledge of governance and service management, preferably within financial/fintech environments. Strong analytical and stakeholder coordination skills are essential.