Operations Lead

Maya Bank, Inc.; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Maya Bank, Inc. in Manila is seeking a Chargeback Specialist to support dispute resolution and processing of scheme chargebacks. The role requires a fast learner and a background in 4-year business studies.

You will analyze disputes, defend cases, and continuously learn scheme policies to improve outcomes. Strong MS Office skills, especially MS Access, and at least 3 years of experience in chargebacks are preferred.

Qualifications

• Graduate of any 4-year Business Course.
• Proficient in MS Office and MS Access.
• Experience in chargebacks or disputes is a plus.

Responsibilities

• Disputes & Complaint Resolution.
• Analyze and defend cases.
• Continuous learning of scheme policies and rules.

Skills

Dispute resolution

MS Office

Fast learner

Education

4-year Business course

Tools

MS Access

Job description

Overview:Chargeback Specialist will contribute in supporting Disputes resolution and processing of scheme chargebacks. They must be a fast learner and eager to learn more especially in the field of Scheme chargebacks. The role requires a graduate of any 4year Business course.

What you will be doing:

• Disputes & Complaint Resolution
• Analyze and find better ways to defend a case.
• Continuous learning of scheme policies and rules

What we are looking for:

• Graduate of any 4-year Business Course
• Proficient in MS Office especially MS Access
• At least 3 years relevant experience in Chargeback and Disputes