Operations Lead

Maya; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

Maya is seeking a Chargeback Specialist to support disputes resolution and processing of scheme chargebacks. The ideal candidate is a fast learner who is eager to deepen their knowledge of chargebacks. A 4-year Business degree is required.

Based in the Philippines, you will analyze disputes, defend cases, and stay current with scheme policies. Proficiency in MS Office, especially MS Access, is essential, as is at least three years of relevant experience.

Qualifications

• Graduate of any 4-year Business Course.
• Proficient in MS Office especially MS Access.
• At least 3 years relevant experience in Chargeback and Disputes.

Responsibilities

• Disputes & Complaint Resolution
• Analyze and find better ways to defend a case.
• Continuous learning of scheme policies and rules

Skills

Disputes & complaints handling

Chargeback experience

Education

4-year Business degree

Tools

MS Access

MS Office

Job description

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all‑in‑one ecosystem of financial services for today's generation of goal‑getters. That feat takes extraordinary people—those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description

Overview: Chargeback Specialist will contribute in supporting disputes resolution and processing of scheme chargebacks. They must be a fast learner and eager to learn more especially in the field of scheme chargebacks. The role requires a graduate of any 4‑year Business course.

What you will be doing:

• Disputes & Complaint Resolution
• Analyze and find better ways to defend a case.
• Continuous learning of scheme policies and rules

What we are looking for:

• Graduate of any 4-year Business Course
• Proficient in MS Office especially MS Access
• At least 3 years relevant experience in Chargeback and Disputes

About Us

Maya is the all‑in‑one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever‑evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos—consumers, businesses, communities, and government agencies alike—into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.

We are powered by the country’s only end‑to‑end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/