Chargeback Operations Lead: Disputes & Recovery

Maya; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Maya is seeking an Operations Chargeback Head to own core back-office processes for Issuing and Acquiring businesses. You will lead Dispute Resolution and Chargebacks, drive on-time delivery, and optimize for cost efficiency in a fast-paced fintech environment.

The role requires a Bachelor’s degree and 5+ years in card/chargeback operations with strong knowledge of major schemes. You will manage a high-performing team and collaborate with other departments.

Qualifications

• Bachelor’s degree in any 4-year Business course.
• At least 5 years of experience in card/chargeback operations.
• Strong knowledge of credit card chargeback rules across major schemes.

Responsibilities

• Oversee daily operations for Dispute Resolution and Chargebacks across all payment schemes.
• Ensure 95% on-time delivery within SLAs and maintain chargeback ratios within thresholds.
• Drive Chargeback Recovery performance to at least 95%.
• Lead and develop a high-performing team with growth and accountability.
• Identify opportunities for cost reduction through process improvements and automation.
• Represent the team in operational requirement gatherings for new products and services.
• Remediate high audit findings promptly and continuously enhance processes.

Skills

Chargeback operations

Credit card rules

Communication skills

Analytical skills

Presentation skills

Stakeholder management

Detail oriented

Education

Bachelor’s degree in business or related field

Job description

Maya is seeking an Operations Chargeback Head to own core back-office processes for Issuing and Acquiring businesses. You will lead Dispute Resolution and Chargebacks, drive on-time delivery, and optimize for cost efficiency in a fast-paced fintech environment.

The role requires a Bachelor’s degree and 5+ years in card/chargeback operations with strong knowledge of major schemes. You will manage a high-performing team and collaborate with other departments.