Operations Executive

DER Touristik Suisse AG; Philippines; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

International environment

Diverse & Inclusive culture

Learning and training opportunities

Employee Engagement Activities

Job summary

DER Touristik Suisse AG in the Philippines seeks an operations specialist to handle group bookings, daily operational tasks, and reporting to the supervisor/operation manager. You will work closely with the sales team to push for real bookings and ensure timely service confirmations and invoicing.

The role emphasizes collaboration with agents, destination teams, and HR, with responsibilities spanning deadline control, budget oversight, and troubleshooting during trips.

Qualifications

• Service-oriented with very positive working attitude.
• Ability to prioritize work effectively and work independently with minimal supervision.
• Attentive to details and sensitive to figures.
• Organization skills and ability to multitask in a fast-paced environment.
• Highly motivated and a good teamwork player.
• Knowledge of European destinations is an advantage.
• Min 1–2 years working experience in operations in the travel industry is an advantage.

Responsibilities

• New group bookings, including series and ad hoc.
• Push confirmation of services, including hotels and ground services.
• Deadline control.
• Revenue/budget control.
• Regular update of sign up pax.
• Communicate with agents, LPICs and HRD when needed.
• Cancel groups when required and follow up cancellation fees if any.
• Materialize groups when approved and ensure services are confirmed by due time.
• Change services and follow up confirmation by due time.
• Finalize groups and send final documents to agents.
• Check BIS reports and create invoices.
• Troubleshoot while groups are in the trip.
• Join weekly operation team meetings for information sharing.
• Internal communication with Destination Management Office Operations.

Skills

Service orientation

Attention to detail

Time management

Team player

Job description

About the Role

This role is in charge of following up offers, daily operation works and completing assignment and reports to supervisor/operation manager.

Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return.

Daily operation works – Ensure all daily operations to be done properly

Complete assignment and reports to supervisor/operation manager

Key Responsibilities

• New group bookings, including series and ad hoc
• Push confirmation of services, including hotels and ground services
• Deadline control
• Revenue/budget control
• Regular update of sign up pax
• Communicate with agents, LPICs and HRD people whenever it needs
• Cancel groups when required and follow up cancellation fee if any
• Materialize groups when approved by agents and make sure all services to be confirmed properly by due time
• Change services and follow up confirmation by due time
• Finalize groups and send out final document to agents
• Check BIS reports and create invoices
• Trouble shooting while groups are in the trip
• Join weekly operation team meeting for information sharing and case study
• Complete assignment and reports to supervisor/operation manager
• Internal Communication
• Clear, open and effective communication with Destination Management Office Operations
• Collaboration with Sales teams
• Price and condition negotiations with clients and Destination Management Office
• Other duties as and when assigned by manager

To Succeed In The Role, You Should Have:

• Service-oriented with very positive working attitude
• Ability to prioritize work effectively, work independently with minimum supervision.
• Attentive to details and sensitive to figures.
• Organization skills and ability to multitask in a fast paced work environment.
• Highly motivated and a good teamwork player
• Knowledge of European destination is an advantage
• Min 1-2 working experience in the operations function, in travel industry is an advantage.

We Are Looking for a Person is:

• A good team player.
• Communicative.
• Willing to learn.
• Self-motivated.
• Excellent attention to detail.
• With good communication skills.
• With critical thinking.
• Able to work independently with minimum supervision
• Able to work in a team and a collaborative environment.

What We Offer:

• Opportunity to work in an international environment
• Diverse & Inclusive culture
• Learning and training opportunities for growth
• Dedicated Employee Engagement Activities