Operations Virtual Assistant

VA Masters; Benguet; On-site; PHP 201,000 - 312,000; Full time

Job summary

VA Masters is seeking a reliable Hospitality Reservations & Operations Assistant to manage reservations and channel inventory across multiple platforms, keep rates accurate, and prepare operational reports for the operations, accounts, and business development teams.

The role requires hands-on experience with property management and channel management systems, a sharp eye for accuracy, and discretion in handling guest information.

Qualifications

• Proven experience managing reservations and channel inventory across OTA platforms and a PMS or channel manager.
• Solid working knowledge of OTA channel management.
• High attention to detail with bookings, rates, and availability.
• Ability to handle sensitive guest and payment data with strict confidentiality and discretion.
• Experience preparing operational or performance reports.
• Dependable, detail-focused, and able to work independently.
• Strong written and verbal communication skills.

Responsibilities

• Manage reservations and inventory across PMS/channel manager and OTA platforms.
• Keep rates and availability synchronized across all channels.
• Process new bookings, modifications, and cancellations accurately in the system.
• Respond promptly and professionally to guest inquiries across booking platforms.
• Handle guest personal and payment information securely, following confidentiality practices.
• Prepare and maintain occupancy, revenue, and channel performance reports.
• Coordinate daily with the operations manager and fulfill reporting requests.
• Support general operations administration to keep properties running smoothly.

Skills

Reservations & channel management

OTA platforms & PMS

Attention to detail

Data confidentiality

Operational reporting

Independent worker

Communication skills

Tools

RMS

Employment Hero

Job description

Job Summary:

We are looking for a reliable and detail-oriented Hospitality Reservations & Operations Assistant to support the day-to-day operations of a growing accommodation group. In this role, you'll manage reservations and channel inventory across multiple booking platforms, keep rates and availability accurate, and prepare operational reports for our operations, accounts, and business development teams. The ideal candidate has hands-on experience with property management and channel management systems, a sharp eye for accuracy, and the discretion to handle sensitive guest information with care.

Key Responsibilities:

• Manage reservations and inventory across a property management/channel manager system and OTA platforms such as booking.com and Expedia

• Keep rates and availability synchronized across all booking channels to prevent double-bookings and overbookings

• Process new bookings, modifications, and cancellations accurately in the system

• Respond promptly and professionally to guest inquiries and messages across booking platforms

• Handle guest personal and payment information securely, following strict confidentiality and data-protection practices

• Prepare and maintain operational reports on occupancy, revenue, and channel performance

• Coordinate daily with the operations manager and complete reporting requests from other departments

• Support general operations administration to keep properties running smoothly

Mandatory Skills:

• Proven experience managing reservations and channel inventory across OTA platforms and a PMS or channel manager

• Solid working knowledge of online travel agency (OTA) channel management

• High attention to detail with bookings, rates, and availability

• Ability to handle sensitive guest and payment data with strict confidentiality and discretion

• Experience preparing operational or performance reports

• Dependable, detail-focused, and able to work independently

• Strong written and verbal communication skills

Preferred Skills:

• Prior experience in the hospitality or accommodation industry (hotels, motels, serviced apartments, BnBs)

• Familiarity with RMS as a property management/channel manager system

• Experience with HR or staff-rostering platforms such as Employment Hero

• Experience supporting multi-property or multi-location operations

• Comfort working with finance and business development teams on reporting

• Ability to manage multiple tasks and priorities at once

Why Join Us:

This is a great opportunity to take ownership of important daily systems within a growing operations team that values accuracy and trust. You'll work closely with a supportive operations manager and have real room to grow as the business expands. If you take pride in keeping things organized, accurate, and running smoothly, we'd love to hear from you.