Travel Consultant

V.Group Limited; Manila; On-site; PHP 334,800 - 613,800; Full time

Job summary

V.Group Limited in Manila, Philippines, is seeking a Travel Assistant to coordinate the travel needs of clients in line with IATA requirements. You will manage Flights, Accommodation, Car Hire, and Visas while maintaining strong supplier relationships and delivering quality service.

The role demands fluent English, a customer‑focussed mindset, attention to detail, and the ability to work calmly under pressure within a busy team.

Qualifications

• Experience in a similar role.
• Able to use Amadeus or equivalent software.
• Customer focused and ability to work as part of a busy team.
• Excellent written and verbal communication skills.
• Attention to detail.
• Organised and self-motivated.
• Fluent in English.

Responsibilities

• Coordinate and confirm Flights – Marine, Offshore and Commercial, Accommodation, Car Hire, Rail, Taxis, Ferries, Visas, Conferences, Meetings and Events, Charter Flights / Helicopters.
• Undertake relevant admin and production of invoices / credit notes in a timely and accurate manner.
• Ensure the clients Travel Management Policy is always adhered to.
• Be cost effective in the workplace and actively look for opportunities to upsell / cross-sell.
• Nurture relationships with clients and suppliers to improve communication, proactively seeking to provide all relevant advice and information.
• Escalation of relevant accounting (client or supplier) queries to a point of resolution.
• Assist in onboarding of new clients.
• Assisting the wider group with process improvements, implementation of technology and any other changes as required.
• Work with colleagues across all business units to ensure consistency in process and procedures, whilst sharing best practice.
• Any other related duties as delegated within the scope and level of the post.

Skills

Amadeus software

Customer service

Communication

Attention to detail

Organization

Fluent English

Team player

Ability to work under pressure

Tools

Amadeus

Job description

Location Country Philippines

Work Location Manila

Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals — people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job

• Undertake the activities of the Travel Department within IATA requirements.
• Managing relationships with internal and external customers to maximise business levels.
• Managing relationships with suppliers – internal and external.

Key Responsibilities And Tasks

Coordination and confirmation of the following in a timely manner:

• Flights – Marine, Offshore and Commercial
• Accommodation
• Car Hire
• Rail
• Taxis
• Ferries
• Visas
• Conferences, Meetings and Events
• Charter Flights / Helicopters

• Undertake relevant admin and production of invoices / credit notes in a timely and accurate manner.
• To ensure the clients Travel Management Policy is always adhered to.
• To be cost effective in the workplace and actively look for opportunities to upsell / cross‑sell.
• Nurture relationships with clients and suppliers to improve communication, proactively seeking to provide all relevant advice and information.
• Escalation of relevant accounting (client or supplier) queries to a point of resolution.
• Assist in onboarding of new clients.
• Assisting the wider group with process improvements, implementation of technology and any other changes as required.
• Work with colleagues across all business units to ensure consistency in process and procedures, whilst sharing best practice.
• Any other related duties as delegated within the scope and level of the post.

What can I expect in return?

V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This is a great opportunity to join a true leader in the maritime sector – a company that has exciting plans for future growth.

Essential

• Able to use Amadeus or equivalent software
• Experience in a similar role
• Customer focussed and ability to work as part of a busy team
• Excellent communication skills – written and verbal
• Attention to detail
• Ability to think and react quickly and calmly when under pressure.
• Organised and self‑motivated
• Can do attitude.
• Must be fluent in English

Desirable

• Experience of Protas or other back office software
• Familiarity with sales driven environment
• Experience in an international/matrix structure