Operations Excellence Lead: Process & Service Delivery

Our Clients; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

Our Clients in Makati, Philippines is seeking a Process Excellence Specialist to join their Service Delivery Hub team. This role focuses on improving operational workflows, driving continuous process improvements, and ensuring quality service delivery through effective documentation and collaboration with cross-functional teams.

The ideal candidate will have a Bachelor's degree and at least 3 years of relevant experience, alongside strong communication skills and proficiency in Microsoft Office. The position offers opportunities to enhance efficiency and deliver impactful results.

Qualifications

• 3+ years of professional experience in a relevant role.
• Experience with project and process management.
• Excellent verbal and written communication skills.

Responsibilities

• Strengthen operational consistency and drive continuous improvement.
• Document workflows and ensure operational readiness.
• Analyze processes to identify gaps and design improvements.

Skills

Project coordination

Process documentation

Operational improvement

Communication skills

Microsoft Office proficiency

Education

Bachelor's degree or equivalent experience in business operations

Job description

Our Clients in Makati, Philippines is seeking a Process Excellence Specialist to join their Service Delivery Hub team. This role focuses on improving operational workflows, driving continuous process improvements, and ensuring quality service delivery through effective documentation and collaboration with cross-functional teams.

The ideal candidate will have a Bachelor's degree and at least 3 years of relevant experience, alongside strong communication skills and proficiency in Microsoft Office. The position offers opportunities to enhance efficiency and deliver impactful results.