Senior Manager, Process Improvement & Operational Excellence

Recruitify_HR; Pampanga; Hybrid; PHP 1,624,896 - 1,946,304; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading HR consultancy in the Philippines seeks a Manager/Sr Manager for Process Improvement to drive excellence in operational processes. The role requires substantial experience in BPO collections, strong Lean Six Sigma certification, and proven managerial skills. You will lead process improvement initiatives and enhance service delivery through strategic collaboration and compliance auditing. The position offers a hybrid work setup and a competitive salary of 160k PHP while supporting various operational functions.

Qualifications

• 5-8 years experience in collections or banking accounts in BPO.
• Lean Six Sigma Greenbelt or Blackbelt Certified.
• 5+ years of managerial experience in the BPO industry.

Responsibilities

• Collaborate with team to achieve efficiency metrics and improve customer lifetime value.
• Support Service Delivery team to reach client metrics standards.
• Perform regular audits to ensure compliance with requirements.

Skills

Lean Six Sigma

Process Improvement

Change Management

Stakeholder Management

Operational Excellence

Managerial Experience

Strategic Thinking

Financial Analysis

Education

Bachelor’s Degree in any field

Job description

A leading HR consultancy in the Philippines seeks a Manager/Sr Manager for Process Improvement to drive excellence in operational processes. The role requires substantial experience in BPO collections, strong Lean Six Sigma certification, and proven managerial skills. You will lead process improvement initiatives and enhance service delivery through strategic collaboration and compliance auditing. The position offers a hybrid work setup and a competitive salary of 160k PHP while supporting various operational functions.