Operations & Process Support Analyst

Outsourced; Manila; Hybrid; PHP 420,000 - 540,000; Full time

Job summary

Outsourced.ph in the Philippines is seeking an organized Operations & Process Support Analyst to help ensure accurate processing of business transactions and smooth workflows across Finance, Procurement, Inventory, and Supply Chain. You will support onboarding, training, and user queries while partnering with internal teams to deliver high-quality service in a hybrid work setting.

Key responsibilities include managing transactions in Microsoft Dynamics 365 Finance & Supply Chain,

Qualifications

• At least 2 years of experience in business operations, administration, ERP support, or a similar role.
• Experience processing business transactions and managing operational workflows.
• Strong written and verbal communication skills.

Responsibilities

• Process and maintain business transactions using Microsoft Dynamics 365 Finance & Supply Chain Management.
• Support purchase orders, requisitions, invoices, receipting, and inventory transactions.
• Monitor work queues, workflow approvals, transaction exceptions, and overdue activities.
• Ensure transactions are accurate, complete, and processed within agreed service levels.
• Respond to user queries and provide guidance on standard processes and procedures.
• Assist with user onboarding, training, and adoption activities.
• Escalate operational issues to the appropriate support teams and follow up on resolutions.
• Support process documentation and identify opportunities for continuous improvement.

Skills

Communication skills

Attention to detail

Organisational skills

ERP operations

Tools

Microsoft Dynamics 365

Job description

About us

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Job Description

We are looking for an organised and detail-oriented Operations & Process Support Analyst to support day-to-day business operations across Finance, Procurement, Inventory, and Supply Chain.

About The Role

In this role, you will help ensure business transactions are processed accurately, workflows run smoothly, and user queries are resolved promptly. You will work closely with internal stakeholders and support teams to maintain efficient operations and deliver high-quality service.

Key Responsibilities

• Process and maintain business transactions using Microsoft Dynamics 365 Finance & Supply Chain Management.
• Support purchase orders, requisitions, invoices, receipting, and inventory transactions.
• Monitor work queues, workflow approvals, transaction exceptions, and overdue activities.
• Ensure transactions are accurate, complete, and processed within agreed service levels.
• Respond to user queries and provide guidance on standard processes and procedures.
• Assist with user onboarding, training, and adoption activities.
• Escalate operational issues to the appropriate support teams and follow up on resolutions.
• Support process documentation and identify opportunities for continuous improvement.

What We're Looking For

Essential

• At least 2 years of experience in business operations, administration, ERP support, or a similar role.
• Experience processing business transactions and managing operational workflows.
• Strong organisational and coordination skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.

Desirable

• Experience with Microsoft Dynamics 365.
• Exposure to Finance, Procurement, Supply Chain, or Inventory operations.
• Experience in a Shared Services, BPO, or Managed Services environment.
• Experience in the mining, industrial, or related sectors.

Additional Information

• Hybrid / Flexidesk (Requires reporting to the office at least 10 times a month)
• Monday-Friday, 6:30 AM - 3:30 PM
• Should have strong internet connection (minimum of 20 mbps)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.