Analyst, IT Operations - D365

inspiro; Pasig; On-site; PHP 279,000 - 502,000; Full time

Job summary

Inspiro is seeking a technically skilled graduate to join our IT operations and enterprise system monitoring team in Metro Manila. The role involves handling first- and second-level troubleshooting for business applications and ERP systems, with a focus on Dynamics 365 and related admin portals.

Applicants should have 1–2 years of IT operations experience, strong documentation habits, and good English communication.

Qualifications

• Graduate of a technical or IT-related course.
• 1–2 years of IT operations, application support, or ERP monitoring.
• Hands-on troubleshooting for business applications or ERP systems.
• Working knowledge of Microsoft Dynamics 365 (F&O preferred), Microsoft 365 Admin Center, and monitoring portals (LCS, Power Platform Admin Center).
• Familiar with ITIL incident and change management processes.
• Good written and oral English communication.

Responsibilities

• Perform first- and basic second-level troubleshooting for business apps or ERP.
• Monitor batch jobs, integration queues, and system logs.
• Validate user-reported issues, determine severity, escalate when needed.
• Document issues and actions clearly for ticketing systems.
• Identify business impact of IT issues on billing, finance, or supply chain.

Skills

IT operations

Application support

Enterprise system monitoring

Troubleshooting

English communication

Education

Technical or IT-related degree

Tools

Microsoft Dynamics 365 (F&O)

Microsoft 365 Admin Center

Lifecycle Services (LCS)

Power Platform Admin Center

Azure Monitor

Job description

Graduate of any Technical or IT-related course (e.g., Computer Engineering, Information Technology, Computer Science, Electronics and Communications Engineering, Electronics and Computer Technology)

Required Skills and Work Experience:

• At least 1–2 years of experience in IT operations, application support, or enterprise system monitoring
• Hands-on experience performing first-level and basic second-level troubleshooting for business applications or ERP systems
• Working knowledge of:
  • Microsoft Dynamics 365 (F&O preferred), or any ERP platform
  • Microsoft 365 Admin Center (Service Health, Message Center)
  • Admin or monitoring portals such as Lifecycle Services (LCS) or Power Platform Admin Center
• Ability to perform routine and intermediate monitoring activities, including
  • Checking batch job execution results and investigating failures
  • Monitoring integration queues and identifying abnormal patterns
  • Reviewing system logs, alerts, and performance indicators
• Experience validating user- reported issues, determining severity level, and escalating to higher-level support teams
• Knowledge of ITIL-based incident and change management processes (ticket documentation, SLA awareness, escalation paths)
• Ability to identify business impact related to technical issues involving billing, finance posting, supply chain processes, or production transactions
• Preferably good in oral and written English communication, with strong documentation and reporting discipline

Preferred Certifications/Trainings:

• Microsoft Certified: Dynamics 365 Fundamentals (ERP or CRM) – preferred
• Training in monitoring tools, telemetry, or cloud administration (e.g., Azure Monitor, Power BI basics)

IMPORTANT NOTE:

• This position is being offered under a fixed-term employment contract only, covering the period from October 5, 2026, to December 31, 2026.
• Please also note that this role may operate on a full graveyard shift schedule.