Operations & Customer Service Lead for Sales Growth

SM Store; San Fernando; On-site; PHP 420,000 - 620,000; Full time

Job summary

SM Store is seeking a capable Customer Service Supervisor to oversee day-to-day operations across on-site and off-site locations in the San Fernando area. The role focuses on leading teams to deliver excellent ice-cold service that drives sales growth and profitability.

You will develop sales strategies, monitor financial performance, and address escalated customer inquiries while coaching staff to enhance performance and customer satisfaction.

Qualifications

• Bachelor's degree in a business-related field is preferred.
• Minimum 3 years experience as a Customer Service supervisor or similar role.

Responsibilities

• Support development of strategies for sales achievement.
• Monitor and analyze financial performance and identify areas for improvement.
• Resolve issues regarding escalated customer inquiries to meet business objectives.
• Monitor team development and provide coaching and feedback.

Skills

Team leadership

Customer service supervision

Coaching & feedback

Sales strategy

Education

Bachelor's degree in business-related field

Job description

SM Store is seeking a capable Customer Service Supervisor to oversee day-to-day operations across on-site and off-site locations in the San Fernando area. The role focuses on leading teams to deliver excellent ice-cold service that drives sales growth and profitability.

You will develop sales strategies, monitor financial performance, and address escalated customer inquiries while coaching staff to enhance performance and customer satisfaction.