Operations Lead: Customer Growth & Service

SM Store; Central Luzon; On-site; PHP 300,000 - 420,000; Full time

Job summary

SM Store is seeking a Customer Service Supervisor to manage daily operations at on-site and off-site locations. You will lead the team, deliver excellent service to retain and attract customers, and contribute to sales growth and profitability.

The role requires leadership, coaching skills, and a solid background in customer service supervision, with a focus on performance analysis and improvement.

Qualifications

• Bachelor's degree in business-related field is required.
• Minimum 3 years of experience as Customer Service supervisor or similar role.
• Strong leadership and analytical skills are preferred.

Responsibilities

• Oversee day-to-day operations of on-site and off-site locations.
• Lead the team and ensure delivery of excellent service to retain and acquire customers and drive sales growth.
• Monitor and analyze financial performance and identify areas for improvement.
• Provide coaching and feedback to team members to enhance performance.

Skills

Team leadership

Coaching

Customer service

Education

Bachelor's degree (business-related)

Job description

SM Store is seeking a Customer Service Supervisor to manage daily operations at on-site and off-site locations. You will lead the team, deliver excellent service to retain and attract customers, and contribute to sales growth and profitability.

The role requires leadership, coaching skills, and a solid background in customer service supervision, with a focus on performance analysis and improvement.