Operations Lead: Customer Growth & Service

SM Store; San Fernando; On-site; PHP 350,000 - 600,000; Full time

Job summary

SM Store in the Philippines is seeking an Operations Lead to drive Customer Growth and Service. You will supervise daily customer service operations, lead a team at on-site and off-site locations, and focus on performance improvement and service excellence.

This role emphasizes coaching, sales growth contributions, and profitability, with leadership responsibilities across teams and processes to attract and retain customers.

Job description

Operations Lead: Customer Growth & Service

SM Store is seeking a Customer Service Supervisor to manage daily operations at on-site and off-site locations. You will lead the team, deliver excellent service to retain and attract customers, and contribute to sales growth and profitability. The role requires leadership, coaching skills, and a solid background in customer service supervision, with a focus on performance analysis and improvement.

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Seniority level

• Not Applicable

Employment type

• Full-time

Industries

• Retail