Operations Leader - Customer Experience & Growth

The SM Store (SM Mart Inc.); Naga; Vor Ort; PHP 320.000 - 460.000; Vollzeit

Zusammenfassung

The SM Store (SM Mart Inc.) is seeking a Customer Service Supervisor to lead day-to-day operations of on-site and off-site locations, drive delivery of excellent ice to retain and acquire customers, and contribute to sales growth and profitability. The role emphasizes team leadership, strategic sales support, and customer satisfaction.

Ideal candidates will have a Bachelor's degree in business or related field and at least 3 years of experience in a customer service supervisory role, with strong

Qualifikationen

• Bachelor's degree in business-related field.
• At least 3 years of solid work experience as a Customer Service supervisor or similar role.

Aufgaben

• Support development of strategies for sales achievement.
• Monitor and analyze financial performances and identify areas for improvement.
• Resolve issues regarding escalated customer inquiries to meet business objectives.
• Monitor team development and provide coaching and feedback.

Kenntnisse

Customer service leadership

Team coaching

Sales support

Ausbildung

Bachelor's degree in business or related field

Jobbeschreibung

The SM Store (SM Mart Inc.) is seeking a Customer Service Supervisor to lead day-to-day operations of on-site and off-site locations, drive delivery of excellent ice to retain and acquire customers, and contribute to sales growth and profitability. The role emphasizes team leadership, strategic sales support, and customer satisfaction.

Ideal candidates will have a Bachelor's degree in business or related field and at least 3 years of experience in a customer service supervisory role, with strong