Ops Lead: Customer Experience & Growth

The SM Store (SM Mart Inc.); Zamboanga Peninsula; On-site; PHP 300,000 - 540,000; Full time

Job summary

The SM Store (SM Mart Inc.) is seeking a Customer Service Supervisor to manage day-to-day operations for on-site and off-site locations. You will lead the team to deliver excellent ice-cream service to retain and acquire customers, driving sales growth and profitability.

Ideal candidate has a Bachelor's degree in business and at least 3 years of solid experience as a Customer Service supervisor or similar role, with a focus on coaching and performance monitoring.

Qualifications

• Bachelor's degree in business recommended.
• At least 3 years experience as a Customer Service supervisor or similar role.

Responsibilities

• Support development of strategies for sales achievement
• Monitor and analyze financial performances and identify areas for improvement
• Resolve issues regarding escalated customer inquiries to meet business objectives
• Monitor team development and provide coaching and feedback

Skills

Customer service

Team leadership

Education

Bachelor's degree, Business

Job description

The SM Store (SM Mart Inc.) is seeking a Customer Service Supervisor to manage day-to-day operations for on-site and off-site locations. You will lead the team to deliver excellent ice-cream service to retain and acquire customers, driving sales growth and profitability.

Ideal candidate has a Bachelor's degree in business and at least 3 years of solid experience as a Customer Service supervisor or similar role, with a focus on coaching and performance monitoring.