Growth & Service Operations Lead
SM Store
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Job summary
SM Store in the Philippines is seeking an Operations Lead to drive Customer Growth and Service. You will supervise daily customer service operations, lead a team at on-site and off-site locations, and focus on performance improvement and service excellence.
This role emphasizes coaching, sales growth contributions, and profitability, with leadership responsibilities across teams and processes to attract and retain customers.
Job description
SM Store in the Philippines is seeking an Operations Lead to drive Customer Growth and Service. You will supervise daily customer service operations, lead a team at on-site and off-site locations, and focus on performance improvement and service excellence.
This role emphasizes coaching, sales growth contributions, and profitability, with leadership responsibilities across teams and processes to attract and retain customers.
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