Operations & Customer Relations Coordinator

Benedicto Kitchen; Pasig; On-site; PHP 335,000 - 469,000; Full time

Job summary

Benedicto Kitchen is seeking an Operations & Events Coordinator in Pasig to oversee the end-to-end handling of customer orders—from inquiry to payment, fulfillment, and delivery—and to lead weekend markets, catering events, and pop-ups. The role calls for strong organizational skills, meticulous attention to detail, and proactive coordination across teams.

You will manage inquiries, prepare accurate order summaries, coordinate payments, and ensure timely delivery while providing on-site support.

Qualifications

• Strong organizational and coordination abilities across orders and events.
• Excellent attention to detail in order summaries and delivery coordinates.
• Customer service oriented with professional written and verbal communication.
• Ability to manage multiple orders and priorities simultaneously.
• Proactive and independent, with good follow-through.

Responsibilities

• Respond promptly to inquiries via email, social channels, and messaging platforms.
• Manage orders from inquiry to delivery and payment.
• Prepare accurate order summaries with pricing, quantities, and delivery details.
• Coordinate payments and monitor balances.
• Schedule deliveries and event fulfillment with teams and providers.
• Ensure orders are communicated to relevant team members.
• Follow up on orders, payments, deliveries, and requirements.
• Address customer concerns and coordinate issue resolution.
• Provide on-site operational support for weekend markets, catering events, and pop-ups.
• Coordinate packing, loading, transport, setup, and breakdown of events.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Multitasking

Job description

About the role

The Operations & Events Coordinator is responsible for ensuring the smooth and efficient handling of customer orders, from initial inquiry through payment, fulfillment, and delivery, as well as the successful execution of weekend markets, catering engagements, and other company events. The role requires strong organizational skills, attention to detail, customer service orientation, and the ability to coordinate multiple operational requirements simultaneously.

Key responsibilities

• Respond promptly and professionally to customer inquiries received through email, social media, messaging platforms, and other communication channels

• Manage customer orders from inquiry and confirmation through payment, fulfillment, and delivery

• Prepare and coordinate accurate order summaries, including quantities, pricing, special requests, delivery details, and other relevant information

• Coordinate payment and collection requirements and monitor outstanding customer balances

• Coordinate delivery schedules, booking requirements, and other fulfillment arrangements with customers and delivery providers

• Ensure that orders are properly documented and communicated to the relevant members of the team

• Follow up on pending orders, payments, deliveries, and customer requirements to ensure timely completion

• Address customer concerns and coordinate with the appropriate team members to resolve issues efficiently

• Attend and provide on-site operational support for weekend markets, catering engagements, pop-ups, and other company events

• Coordinate the packing, loading, transport, setup, operation, and breakdown of event requirements

About you

• Strong organizational and coordination skills

• Excellent attention to detail

• Customer service orientation

• Good written and verbal communication skills

• Ability to manage multiple orders and priorities simultaneously

• Strong follow-through and sense of accountability

• Ability to work independently and take initiative

• Problem-solving and practical decision-making skills

• Comfortable working in a fast-paced, hands‑on environment

• Willingness to work weekends and attend events as required