Operations Coordinator (Support)

Entech Philippines; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Entech Philippines is seeking a Business Support Coordinator in Cebu to assist the operations team by ensuring efficient information flow and resource use. You will deliver advanced administrative support and coordinate with clients for service delivery needs.

This role requires strong Google applications and MS Office skills, flexibility to work long hours and shifts, including holidays, and a hands-on approach to reporting and client satisfaction.

Qualifications

• 1+ year of experience in operations support or administrative roles.
• Proficient in Google applications.
• Proficient in MS Office Suite (Excel, Word and PowerPoint).
• Willing to work long hours and shifting schedules, including holidays.
• On-site work in Cebu.

Responsibilities

• Provide administrative support in document management, encoding, warehousing and general office tasks.
• Coordinate service requests and ensure client satisfaction.
• Respond to customer calls, inquiries and complaints per SOPs or from Operations.
• Call new clients to welcome them and confirm service schedules.
• Follow up with clients within 3 days after feedback or service requests.
• Organize and prioritize large volumes of information and service requests; send service notification emails.
• Address problems or complaints of internal clients promptly.
• Create and submit accurate, on-time service reports.
• Participate in weekly team meetings to update, plan and strategize.
• Maintain professional relationships with client personnel.

Skills

Operations support experience

Administrative functions

Google Workspace

MS Office Suite

Customer service coordination

Data processing and reporting

Tools

Google Workspace

MS Office

Job description

JOB SUMMARY:

The Business Support Coordinator provides support to the operations team ensuring that information flows effectively and that resources are employed efficiently throughout the business. He/she provides advanced administrative support to the team, coordinates with clients for service delivery needs.

DUTIES AND RESPONSIBILITIES:

• Provides administrative support in document management, documentation, encoding, warehousing, coordination and general office administration

• Responsible for coordinating service requests and ensuring client satisfaction

• Responds to customer calls, inquiries and complaints regarding business and service requests based on standard operating procedures and/or on advice from the Operations team

• Calls every new client to welcome them and to confirm service schedules before processing

• Contacts all clients within 3 days following a feedback, complaint or service request to check their satisfaction with the service provided

• Organizes and prioritizes large volumes of information and service requests o Sends service notification emails to clients

• Immediately attends to any problem or complaints of internal clients

• Creates and submits accurate, organized and on-time service reports

• Participates in weekly team meetings to update, plan and strategize

• Maintains a constant professional working relationship with all the client’s personnel

QUALIFICATIONS:

• At least 1 yr work experience in Operations Support, Administrative function or similar

• Experience in Integrated Pest Management is an advantage

• Ability to adapt to the work environment of Professional Cleaning, Pest Management and Environmental Solutions

• Proficient in Google applications

• Proficient in MS Office Suite (Excel, Word and PowerPoint)

• Working knowledge in administrative work, reports creation and basic data analysis

• Must be able to work long hours and work shifting schedules, which may include work during holidays

• Amenable to work onsite in Cebu