Operations Chargeback Head

Maya; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Maya Philippines is looking for an Operations Chargeback Head to own back-office processes for Issuing and Acquiring. You will oversee dispute resolution and chargebacks across all payment schemes, driving on-time delivery and accuracy in a fast-paced environment.

You will lead a team, identify cost-saving improvements, and collaborate with other departments on new products. A Bachelor’s degree and 5+ years in card operations are required, with deep knowledge of Visa, Mastercard, JCB, and Amex

Qualifications

• Bachelor’s degree in any 4-year Business course.
• At least 5 years of experience in card operations or chargeback operations.
• Strong knowledge of credit card chargeback rules across major schemes (Visa, Mastercard, JCB, Amex).
• Excellent written, oral, and presentation skills.
• Ability to work efficiently in a dynamic, fast-paced environment with minimal supervision.
• A keen eye for detail and strong analytical skills.
• Confidence to articulate ideas and represent the team to other departments and senior management.

Responsibilities

• Oversee daily operations for Dispute Resolution and Chargebacks across all payment schemes.
• Ensure 95% on-time delivery within Service Level Agreements and maintain chargeback ratios within acceptable thresholds.
• Drive Chargeback Recovery performance to at least 95%.
• Lead and develop a high-performing team, fostering growth and accountability.
• Identify opportunities for cost reduction through process improvements and automation.
• Represent the team in operational requirement gatherings for new products and services.
• Remediate high audit findings promptly and effectively.
• Continuously enhance existing processes, especially those that involve repetitive tasks.

Skills

Dispute resolution

Chargebacks

Credit card rules

Team leadership

Process improvement

Education

Bachelor’s degree

Tools

Microsoft Excel

Job description

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description: We’re looking for anOperations Chargeback Headwho can take ownership of critical back-office processes for both Issuing and Acquiring businesses. If you thrive in fast-paced environments and love finding smarter ways to work, this role is for you.

What You Will Do

• Oversee daily operations forDispute Resolution and Chargebacksacross all payment schemes.
• Ensure95% on-time deliverywithin Service Level Agreements and maintain chargeback ratios within acceptable thresholds.
• DriveChargeback Recoveryperformance to at least 95%.
• Lead and develop a high-performing team, fostering growth and accountability.
• Identify opportunities forcost reductionthrough process improvements and automation.
• Represent the team in operational requirement gatherings for new products and services.
• Remediate high audit findings promptly and effectively.
• Continuously enhance existing processes, especially those that involve repetitive tasks.

What You Need to Succeed

• ABachelor’s degreein any 4-year Business course.
• At least5 years of experiencein card operations or chargeback operations.
• Strong knowledge ofcredit card chargeback rulesacross major schemes (Visa, Mastercard, JCB, Amex).
• Excellentwritten, oral, and presentation skills.
• Ability to work efficiently in adynamic, fast-paced environmentwith minimal supervision.
• A keen eye for detail and strong analytical skills.
• Confidence toarticulate ideasand represent the team to other departments and senior management.

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

Welead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We arepowered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/