Chargeback Specialist

Maya; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

Maya is seeking a qualified professional in the Philippines to support dispute resolution for credit card chargebacks and refunds. The role requires meticulous analysis, clear communication, and continuous learning of policies to improve customer outcomes.

Candidates should have a 4-year business degree and at least 2 years of experience in chargeback handling, with proficiency in MS Office, especially MS Access. This is a full-time on-site position based in Metro Manila and Mandaluyong.

Qualifications

• Graduate of any 4‑year business course.
• At least 2 years of experience in handling credit card chargeback disputes.
• Proficient in MS Office especially MS Access.
• Has excellent written, oral communication, and presentation skills.
• Good analytical skills with high attention to details.

Responsibilities

• Support dispute resolution and processing of chargeback/refund.
• Analyze and find better ways to address customer concerns.
• Continuous learning of operation policies and rules.

Skills

Chargeback handling

Written and verbal communication

Detail-oriented

Education

Bachelor's degree in business or related field

Tools

MS Access

MS Office

Job description

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people - those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

About Us

Maya is the all‑one money platform that is bringing Filipinos bolderways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever‑evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.

We are powered by the country's only end‑to‑end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/

Vision

Be the #1 financial services ecosystem in the Philippines through leading‑edge technology.

Responsibilities

• Support dispute resolution and processing of chargeback/refund
• Analyze and find better ways to address customer concerns
• Continuous learning of operation policies and rules

Requirements

• Graduate of any 4‑year business course
• At least 2 years of experience in handling credit card chargeback disputes
• Proficient in MS Office especially MS Access
• Has excellent written, oral communication, and presentation skills
• Good analytical skills with high attention to details

Mantra

Our defiance isn’t without reason. The questions we dare to ask aren’t without cause. We challenge the way things are to transform into something better - as humans, employees, collaborators, and enablers.