Dispute & Chargeback Operations Lead - Process Excellence

Maya; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.

Qualifications

• Graduate of any 4-year Business Course.
• At least 4 years of card operations or chargeback operations experience.
• Knowledgeable in credit card chargeback rules across Visa, MC, JCB, Amex.
• Excellent written, oral communication and presentation skills.
• Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision.
• Keen eye for detail.

Responsibilities

• Overseeing daily operations of Dispute Resolution & Chargeback.
• Ensures 95% ontime in Service Level Agreement.
• Ensures 100% operational readiness for upcoming products/service.
• Staff/People Development.
• Cost reduction thru process enhancements/automation.
• High Audit findings should be remediated.

Skills

Card operations

Chargeback operations

Excellent communication

Attention to detail

Fast-paced environment adaptability

Education

4-year Business degree

Job description

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.