Operations Associate (Channel Services)

BPI DIRECT BANKO,INC. A SAVINGS BANK; San Juan; Hybrid; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Hybrid setup

Competitive Salary Package

Quarterly Bonus

Annual Increase

Job summary

BPI Direct BanKo, Inc. is seeking a Policy Writer and Communications Specialist to craft, review, and disseminate policies, procedures, memoranda, and advisories for the branch network.

The role serves as a key liaison between Head Office units and branch personnel, ensuring clarity and timely communication. You will translate regulatory requirements into clear directives, proofread communications, and support rollout of policy changes in a hybrid, Manila-based setting.

Qualifications

• Proven ability to draft and edit corporate documents.
• Experience turning regulatory requirements into clear directives.
• Strong written communication and attention to detail.

Responsibilities

• Draft, review and update policies, procedures, and advisories for branch implementation.
• Prepare clear written communications for the branch network.
• Translate requirements into easy-to-understand directives and documentation.
• Proofread communications to ensure accuracy and compliance with standards.
• Coordinate with business units to gather information and develop policies.
• Support rollout of process improvements and policy changes.

Skills

Writing & editing

Proofreading

MS Office

Communication

Stakeholder mgmt

Education

Bachelor's degree in Business Administration, Banking & Finance, Communications, English, Marketing, Management, or related field

Job description

About the Role

Responsible for supporting branch and channel operations through the development, review, and dissemination of policies, procedures, operational guidelines, and corporate memoranda. The role serves as a key liaison between Head Office units and branch personnel, ensuring that operational directives are communicated clearly, accurately, and in a timely manner.

What You'll Be Doing

• Draft, review and update policies, procedures, operational guidelines, memoranda, circulars and advisories for branch implementation.

• Prepare clear, concise and professional written communications for dissemination across the branch network.

• Translate operational, business and regulatory requirements into easy-to-understand directives and documentation.

• Proofread and edit communications to ensure accuracy, consistency, proper grammar and compliance with corporate standards.

• Coordinate with business units to gather information and develop operational policies and communications.

• Assist branches by providing clarification on issued policies, procedures and operational directives.

• Support the rollout of process improvements, operational initiatives and policy changes.

• Monitor compliance with issued guidelines and maintain organized records of operational documentation.

What We're Looking For

• Bachelor’s degree in Business Administration, Banking & Finance, Communications, English, Marketing, Management, or related field.

• Excellent writing, editing and proofreading skills.

• Proficient in Microsoft Office (Word, Excel, PowerPoint).

• Good communication and stakeholder management skills.

• Experience in policy writing, documentation or administrative support is an advantage.

Benefits

• Competitive Salary Package & Quarterly Bonus

• Annual Increase

• Career Growth

• Hybrid Set-up

Who We Are

BPI Direct BanKo, Inc., a wholly owned subsidiary of the Bank of the Philippine Islands (BPI), is committed to advancing financial inclusion. Through accessible, convenient and affordable loan products, BanKo empowers self‑employed microentrepreneurs (SEMEs) to fuel their operations and business growth. By enhancing the financial capabilities of its clients, BanKo aspires to positively impact their quality of life and play a pivotal role in fostering the economic growth of the Philippines.